this is the worst hotel I have ever stayed in the middle of Bandung city. I really regret having chosen this hotel for my weekend trip with friends.
I booked 2 rooms at this hotel. However, the condition of the 2 rooms we stayed in was very far from expectations. the cleanliness and comfort of the rooms is very far below what it should be for a 3 star hotel. the rooms are not equipped with mini bar facilities. in the bathroom there is no proper bath soap available. there is only 1 small bar of soap that can only be used by one person to shower.
The shower and sink faucets were worn out making them difficult to use. The drain in the bathroom was also clogged, so the water from bathing pooled in the bathroom all the way to the bottom of the toilet. A bathroom with marble walls and floors that should feel comfortable and luxurious, turns out to be disgusting. because the marble walls and floors were not cleaned properly, so many parts were black and mossy.
The bed sheets and blankets should also be replaced because they have lots of disgusting stains. The room I stayed in also felt very noisy during the day and at night. There were banging sounds from the top floor which served as a function room. The crashing noises really disturbed my rest. The room I stayed in also didn't have a proper view out. The window faces the center of the building's roof.
The room corridor also looks dark and gloomy with a damp smell and feels stuffy. The carpet in the corridor also looks rotten.
宿泊されたお客様
2023 年 12 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2019 年 5 月 2 日
宿泊されたお客様
2019 年 4 月に 1 泊滞在
8/10 (良い)
A.
2019 年 1 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good location, nice rooms, not very rich breakfast.
A.
2019 年 1 月に 1 泊滞在
10/10 (非常に良い)
enrico、Ravenna
2018 年 12 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
enrico
2018 年 12 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
2018 年 11 月 13 日
宿泊されたお客様
2018 年 11 月に 2 泊滞在
4/10 (不満)
Fitri、macau
2018 年 9 月 5 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel without swimming pool, not good.
A little bit argue about hospitality with restaurants staff. The waitress in the restaurant have not really nice attitude. The breakfast also not so good taste. And not varieties breakfast.
Fitri
2018 年 9 月に 1 泊滞在
4/10 (不満)
Anita
2018 年 9 月 1 日
Our stay at Serela Riau
On the down side, we were quite disappointed that the towels got stains, so luckily we brought our own towels. The bed got few strains of hair. We had to remove them manually one by one.
On the good side, our room was clean though, so we are ok with it. I opted to stay at Serela Riau because of it's close proximity to the factory outlets and food. It's centrally located and has free parking.
Anita
2018 年 8 月に 2 泊滞在
6/10 (普通)
宿泊されたお客様
2018 年 7 月 30 日
宿泊されたお客様
2018 年 7 月に 1 泊滞在
8/10 (良い)
sthen、Jakarta
2018 年 7 月 23 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Location
Strategic location where alot food and cafe near the hotel
sthen
2018 年 7 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2018 年 7 月 3 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Terrible stay Room 208
I confirm chosing no window, since it was the cheapest they have for a night stay. For a four star hotel, as claimed, I was pretty sure about it until...we entered room 208. Dammed! Air conditioned was absolute noisy! The room feels dampish and smells like fungus, lightingd were too dimmed, and what makes it dammed complete was the linking water all over the bathroom floor from the toilet flush which keeps on running. And that day, I had to apologize to my family for bad recommendation.
宿泊されたお客様
2018 年 6 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
2018 年 6 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice
Menyenangkan dan akan menginap disini lagi mengajak keluarga
宿泊されたお客様
2018 年 6 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
2018 年 5 月 18 日
良かった点 : スタッフとサービス
Good location for the purpose of my visit as it near my family.
宿泊されたお客様
2018 年 5 月に 2 泊滞在
8/10 (良い)
Ten、Adelaide
2017 年 5 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel on the main road of Bandung
Good price.
The check in and out were quick/efficient, no fuss.
Staff including parking staff were friendly and helpful.
The restaurant and kiosk were handy, good food and reasonable prices.
The ATM machine outside the hotel was convenient.
I enjoyed my stay for sure.
Thanks, Tenny
Ten
6/10 (普通)
Brian Michael
2017 年 4 月 16 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Choose Serela Merdeka, not Serela Riau.
The owners of the hotel must cherish their staff. They are the ones who have to face guests' grievances because Serela Riau rooms are falling apart. Power points dont work, electric kettle is faulty, air-conditioning is noisy and rooms need refurbishing. Great showers, house-keeping, guest relations and front office staff. Compared to Serela Merdeka, Serela Riau needs to catch up in terms of rooms' facilities.
Brian Michael
6/10 (普通)
SEOJIN
2017 年 4 月 15 日
良かった点 : 客室の快適度
気になった点 : 施設のコンディションと設備
드라이기가 없다 냉장고도 없다 콘센트가 없다
SEOJIN
6/10 (普通)
宿泊されたお客様
2016 年 12 月 28 日
気になった点 : 清潔度
Run down Hotel but Convenient for outlet shopping
The bathroom is small and need improvement.
Linens not clean.
宿泊されたお客様
8/10 (良い)
muhammad、bandung
2016 年 9 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
great location
great location, surrounded by many Factory outlets and culinary outlets.
muhammad
6/10 (普通)
Bambang
2016 年 8 月 1 日
良かった点 : スタッフとサービス
Hotel yang bagus untuk wisata kuliner dan shopping
Baru pertama kali saya menginap di hotel Serela Riau. Ternyata lokasinya sangat bagus untuk jalan-jalan di kota Bandung karena dekat ke tempat-tempat wisata kuliner dan shopping karena di sekitar hotel banyak factory outlet.
Kamarnya cukup nyaman dan staff hotel juga ramah dan sopan.
Bambang
2/10 (非常に不満)
lies、palembang
2016 年 2 月 3 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Tarif
Tarif hotel di expedia kok sama dgn kt beli lsg ke resepsionis. What's expedia are for
lies
8/10 (良い)
Mohamad Hidayat、Perak Malaysia
2015 年 4 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Magnificent Serela Riau
The location of the hotels is strategic to those love shopping. The hotel staff is very helpful and friendly. The room is neat and the food is excellent. Highly recommended hotel at Bandung.
Mohamad Hidayat
8/10 (良い)
宿泊されたお客様
2014 年 12 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
value for money!
it was a pleasant hotel although the bathrooms could be slightly better
宿泊されたお客様
4/10 (不満)
andi、jakarta
2014 年 4 月 4 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
good service
Average hotek, good service but limited parking space
andi
6/10 (普通)
Frans、Jakarta
2013 年 12 月 29 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Nice location
Room was quite big..but you can hear voices from other room..bed is too soft