Appearance: Nice presentation- the pictures are accurate.
However, the number of beds is deceiving. The bed said to be in the common area, is a couch. Covers for the coach were unavailable - two adults had to bunk together due to this. Various amenities were not available for use. Dead batteries in the remote, lamp in one of the rooms had broken switch, most closets had broken shelves - there were no hangers…etc.
Cleanliness: We opened the door to the backyard and to our surprise was a bunch of open trash on the porch and down the walkway- plates, aluminum pans, tissue…etc.
Communication: At the point of check in, we did not receive the information for entering into the house (keys, code), however, there was a quick response when we asked. After realizing some of the amenities were unavailable, we reached out and received no response on those concerns, however, we did received a phone number to send the pictures of the trash but no further response after this.
Overall, I am disappointed in the customer service and lack of communication, but it was still a decent stay - I just wouldn’t recommend it.