Complete scam. From the moment of booking, I was harassed via text, email, and phone call for additional money over and above the booking amount. Hotels.com confirmed my reservation was paid for and reserved, but it was canceled within an hour of check in time and we were left scrambling to find a place to stay with two children. Absolute nightmare. Unable to actually reach anyone at the phone number. Fairly certain it was a scam from the beginning. Still awaiting a refund.