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Barceló Fuerteventura Mar

4.0 star property
Stylish hotel on the shore with 2 outdoor swimming pools

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Barceló Fuerteventura Mar

Sauna, spa tub, steam room, Turkish bath, body treatments, aromatherapy
Front of property
Deluxe Room | Hypo-allergenic bedding, down comforters, minibar, desk
Bar (on property)
Reception
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • All inclusive
    All inclusive
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Spa
    Spa
  • Pool
    Pool
  • Gym
    Gym
The price is ￥25,224
￥26,990 total
includes taxes & fees
Dec 2 - Dec 3

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Room, Hot Tub (2+1)

Jetted tub

Deluxe Room, Hot Tub (2+1)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Down duvet
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room Single Use

Hypo-allergenic bedding, down comforters, minibar, desk

Deluxe Double Room Single Use

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Down duvet
  • 35 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Deluxe Room, Sea View (2+1)

Hypo-allergenic bedding, down comforters, minibar, desk

Deluxe Room, Sea View (2+1)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Down duvet
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Sea View

Beach/ocean view

Double Room, Sea View

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Down duvet
Sofa bed - double
Blackout drapes/curtains
  • 35 sq m
  • Beach view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room (2+1)

Hypo-allergenic bedding, down comforters, minibar, desk

Double Room (2+1)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Down duvet
Sofa bed - double
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room Single Use

Hypo-allergenic bedding, down comforters, minibar, desk

Double Room Single Use

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Down duvet
Sofa bed - double
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Double Room, Sea View (2+1)

Beach/ocean view

Double Room, Sea View (2+1)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Down duvet
Sofa bed - double
Blackout drapes/curtains
  • 35 sq m
  • Beach view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

Hypo-allergenic bedding, down comforters, minibar, desk

Double Room

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Down duvet
Sofa bed - double
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, Sea View

Hypo-allergenic bedding, down comforters, minibar, desk

Deluxe Room, Sea View

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Down duvet
  • 35 sq m
  • Beach view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room (2+2)

Hypo-allergenic bedding, down comforters, minibar, desk

Double Room (2+2)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Down duvet
Sofa bed - double
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Hypo-allergenic bedding, down comforters, minibar, desk

Deluxe Room

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Down duvet
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room (2+1)

Hypo-allergenic bedding, down comforters, minibar, desk

Deluxe Room (2+1)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Down duvet
Sofa bed - double
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room Single Use, Sea View

Beach/ocean view

Double Room Single Use, Sea View

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Down duvet
Sofa bed - double
Blackout drapes/curtains
  • 35 sq m
  • Beach view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Deluxe Room (with hot tub)

Jetted tub

Deluxe Room (with hot tub)

Highlights

Balcony or patio
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

3 outdoor pools, pool umbrellas, sun loungers
Barceló Fuerteventura Castillo
Pool
All inclusive
Spa
Kids pool
8.2 out of 10, Very Good, (792)
The price is ￥21,201
￥22,685 total
includes taxes & fees
Dec 2 - Dec 3
Barceló Fuerteventura Castillo

About the neighborhood

Map
35610, Fuerteventura, Antigua, Avenida de El Castillo, s/n, Caleta de Fuste

What's nearby

  • Caleta del Fuste - 5 min walk
  • Caleta de Fuste Marina - 11 min walk
  • Playa la Guirra - 20 min walk
  • Centro Comercial Atlantico - 3 min drive
  • Fuerteventura Golf Course - 5 min drive

Getting around

  • Fuerteventura Airport (FUE) - 10 min drive

Restaurants

  • ‪Burger King - ‬10 min drive
  • ‪Piero's Cafe - ‬4 min walk
  • ‪Shivam Indian Restaurant - ‬3 min drive
  • ‪Pool Bar Ereza Mar Hotel - ‬5 min walk
  • ‪La Bodeguita - ‬3 min walk

About this property

Barceló Fuerteventura Mar

Upscale eco-certified hotel located in Caleta de Fuste
At Barceló Fuerteventura Mar, you can look forward to a free breakfast buffet, a marina, and a poolside bar. Active travelers can enjoy Pilates, fitness classes, and beach volleyball at this hotel. Indulge in a detox wrap, Ayurvedic treatments, and aromatherapy at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Brazilian cuisine. Enjoy the gym, as well as activities like basketball. Stay connected with free in-room WiFi, and guests can find other amenities such as concerts and live shows and a terrace.
Other perks include:
  • 2 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • An outdoor tennis court, an electric car charging station, and luggage storage
  • A vending machine, multilingual staff, and massage treatment rooms
  • Guest reviews say great things about the helpful staff
Room features
All 486 rooms feature comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, down comforters, and sofa beds
  • Bathrooms with rainfall showers and hair dryers
  • 32-inch plasma TVs with satellite channels
  • Balconies or patios, free infant beds, and daily housekeeping

All inclusive details

All-inclusive room rates at Barceló Fuerteventura Mar are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals and snacks included

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Palo Santo
  • Rodizio
  • Tindaya

Things to do

  • 2 outdoor pools
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Shopping

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free crib
  • In-room sofa bed
  • Laundry facilities
  • Mini golf

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator (34 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Magnifying mirror
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (33 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch plasma TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • In-room safe fee: EUR 3 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa tub
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Barcelo Fuerteventura Spa
Barcelo Fuerteventura Thalasso
Barcelo Fuerteventura Thalasso Hotel
Barcelo Fuerteventura Thalasso Hotel Spa
Barcelo Fuerteventura Thalasso Spa
Barcelo Thalasso Fuerteventura Spa
Fuerteventura Thalasso Spa
Spa Fuerteventura Thalasso
Thalasso Barcelo Fuerteventura
Thalasso Spa Fuerteventura Barcelo
Barcelo Fuerteventura Thalasso Spa Hotel Antigua
Barcelo Fuerteventura Thalasso Hotel Caleta De Fuste
Barcelo Fuerteventura Thalasso Spa Caleta De Fuste
Hotel Barcelo Fuerteventura
Barcelo Fuerteventura Thalasso Spa Hotel
Barcelo Fuerteventura Thalasso Spa Antigua
Barcelo Caleta De Fuste
Barceló Fuerteventura Thalasso Spa Hotel Antigua
Barceló Fuerteventura Thalasso Spa Hotel
Barceló Fuerteventura Thalasso Spa Antigua
Barcelo Fuerteventura Antigua
Barceló Fuerteventura Mar Hotel
Barceló Fuerteventura Mar Antigua

Frequently asked questions

Does Barceló Fuerteventura Mar have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Barceló Fuerteventura Mar?

As of Nov 5, 2024, prices found for a 1-night stay for 2 adults at Barceló Fuerteventura Mar on Dec 2, 2024 start from ￥25,224, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Barceló Fuerteventura Mar pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Barceló Fuerteventura Mar?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Barceló Fuerteventura Mar?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Barceló Fuerteventura Mar?

Check-out is at noon.

Are there all-inclusive benefits at Barceló Fuerteventura Mar?

Some rate plans available at this hotel are all-inclusive.

Where is Barceló Fuerteventura Mar located?

Located in Caleta de Fuste, this beachfront hotel is in the entertainment district and within a 15-minute walk of Caleta del Fuste and Caleta de Fuste Marina. Playa la Guirra and Centro Comercial Atlantico are also within 2 mi (3 km).

Barceló Fuerteventura Mar Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 251 out of 545 reviews" "
Rating 8 - Good. 223 out of 545 reviews" "
Rating 6 - Okay. 54 out of 545 reviews" "
Rating 4 - Poor. 11 out of 545 reviews" "
Rating 2 - Terrible. 6 out of 545 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Shaun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything worked as it should. The only thing that let it down was the evening bar service, it can be very slow when busy.
Stayed 7 nights in Oct 2024

10/10 Excellent

Simon, Newbury

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff…I had to extend my stay due to contracting COVID and isolated myself in my room for 5 days… I received random gifts of kindness to my door each day Now where would you find staff that committed if you respect them ?
Stayed 7 nights in Oct 2024

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Property conditions & facilities
Great modern & spacious facilities; very clean; amazing, quad-lingual & happy staff; beach area perfect & calm sea to play in.
Stayed 1 night in Nov 2024

8/10 Good

Silvija

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely hotel with pleasant and helpful staff. However, upon arrival, since our room wasn’t ready yet had to wait a bit, which wasn’t an issue. After room was ready, staff at reception just handed the keys and directed us to our room. No information on hotel, what we are entitled to etc. this later was rectified when i went back to the reception and got to speak to another receptionist. They have sent the bottle of Prosecco to the room as an apology, which was a nice gesture. The room we were given was in the ground floor, just right above the kitchen or some sort of service room. Could hear trolleys going back and forth to late night and early hours of the morning, so if you’re a light sleeper, wouldn’t recommend. Possibly other sections of the hotel were better. Lunches and dinners very repetitive, nothing too exciting. But food overall is good and edible. Really enjoyed Mexican and Brazilian restaurants. Pool area is always maintained clean and tidy, as well as pool itself.
Stayed 7 nights in Sep 2024

8/10 Good

Prince Junior Siaw

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very nice, and the pictures don't lie. In fact, they don't do it complete justice. I recommend it for all family and couples types/combinations. There is plenty to do. Half or full board is recommended and the staff are accommodating and polite! I will come again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gluten free option In the Tynder Restaurant
Stayed 5 nights in Aug 2024

10/10 Excellent

Maya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely relaxing holiday, lots to do at the hotel and the animation team were incredible. Lots of options for food and drinks. Would definitely go back if I wanted a relaxing holiday. The island is hard to get around unless you hire a car.
Stayed 9 nights in Jul 2024

8/10 Good

junho

Traveled with family and small children
Liked: Staff & service
Salty water used in pool. Room AC was tepid at best. On ground floor, had ant infestation in room, changed rooms, then more ants in that room. Food was mediocore. Beach is right infront of the hotel which is great, the waters are beautiful. The beach tho is part gravel. 20 minjte walk along the beach will get you to a sandy beach. Staff were very friendly, and professional. The kids club was great
Stayed 7 nights in Jul 2024

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very helpful, and friendly. Rooms lovely and clean and nice and quiet at night.
Stayed 14 nights in Jun 2024

2/10 Terrible

Florin

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Awful experience this time around. Their Tindaya buffet restaurant has long queues at the door for dinner, where they insist on asking you the room number to give you a ticket for drinks despite your wrist band showing all inclusive. In Castillo you just walk in if all inclusive, no queues. If all inclusive you can dine in both Mar and Castillo. Last November we booked Mar and had dinner numerous times in Mafasca restaurant in Castillo, no booking, just walk in. This year we booked in Castillo, had dinner twice in Tindaya restaurant in Mar with no issues. Third time, after queuing for 10 minutes we were refused entry as we didn't book through the app? Manager Tina was there. Very rude attitude from both manager and the lady at the door. What a joke of a place. Also, Tindaya has an outside terrace which we enjoyed last November, this is now not accessible, although all tables seem set up. Another big complaint is the lack of entertainment this year. We really enjoyed the kids and adults entertainment last November and returned this year to a boring place where the only adult entertainment is the Euro 2024. Last year we had a different show every night, from magic to Spanish dance. Kids disco is now a small show by the pool. A lot to desire for a place that pretends to be 4 star and has only the cheapest drinks included (Bach Cava served is~ €4 at the nearby supermarkets). From the many all inclusive places visited at this price point, Mar is at the bottom of the list.

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy. Excellent staff. More staff required to avoid queueing at the bar at busy times. A bath would have been nice instead of just a shower. overall very good.
Stayed 14 nights in May 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, great infrastructure and location
This hotel is absolutely amazing! It is beautifully decorated, room is spacious and comfortable and the pool area is huge. There are loads of activities throughout the day and the staff is very friendly and accommodating. The location is super handy as it is directly connected to a beautiful beach and is only a 10 min drive to the airport.
Stayed 1 night in Jun 2024

10/10 Excellent

martin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facilities and very clean. You can walk straight into the beach from the property
Stayed 3 nights in Apr 2024

8/10 Good

Jonathan Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. We booked half board and the food at breakfast and dinner was excellent with a lot of variety. The staff were brilliant, asking what we needed, taking away empty plates etc. The cleaning staff did a very good job. Everyone was cheerful and helpful. The spa was great. We spent most of our time there.
Stayed 7 nights in Apr 2024

8/10 Good

Amarjeet

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
One of the rooms AC not working even after reporting it. TV not working.
Stayed 4 nights in Apr 2024

10/10 Excellent

Claire

Stayed 7 nights in Apr 2024

6/10 Okay

Jospeh

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2024

8/10 Good

Terence Albert George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to Spa made the experiment very relaxing with good food and some interesting À la cart options too.
Stayed 7 nights in Apr 2024

10/10 Excellent

Rachel

Traveled with family
Stayed 7 nights in Mar 2024

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First impressions of food at pool bar was not good. All served stone cold. Staff apologised. However, breakfast was good & there were great resturants locally. Everything else was good & we enjoyed our stay. Shame the island is so windy!
Stayed 4 nights in Mar 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a lovely time it was a great resort with very friendly helpful staff. Location is great not far from the airport and over looking the sea. The only negatives I have are: They don’t cater for gluten free or dairy free I booked a sea view room but my view was 90% blocked by a large tree so I think they need to change those rooms to partial sea view or take them off the list as sea view rooms as I paid a higher amount for a sea view which I didn’t get
Stayed 5 nights in Mar 2024

6/10 Okay

Lucinda

Liked: Cleanliness, room comfort
No impressed
I booked all inclusive, however the food was exactly the same each day and food that was supposed to be hot was always cold. The food available by the pool for all inclusive was shocking, basic cheap cafetteria style, sat there all day and was cold and dried up. Fruit choices poor, no peach, mango, grapes, pineapple. Room was generally clean however I don’t think the floor was ever mopped. Staff attitude was variable to say the least, some very friendly and nice and others miserable. Even though I was AI you had to pay for the ‘tea and coffee service’ in your room (basically for a staff member to replace the coffee sachets,etc!). The same for the mini bar, so if you wanted even water in your room you had to go to the lobby bar (not the beach bar!) and ask for bottles which were glass, had to take the tops off as no bottle opener and carry them to your room! I asked for a room change when I first arrived, I had hoped for an upgrade as VIP with Hotels.com but of course there was nothing available. My balcony looked on to the children’s playground/kids club and was very dark and depressing. The receptionist said there was nothing available for at least a couple of days but never got back to me either way to change later. Don’t think I will be returning! Also think Hotels.com should review their loyalty perks!
Stayed 8 nights in Mar 2024

8/10 Good

paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes- location , room , facilities, spa , hot tub , response for fixing minor issues in the room Dislikes - busy restaurant, entertainment not great
Stayed 7 nights in Mar 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Good hotel for the price
Stayed 7 nights in Feb 2024