This review is not based on the actual property because we were not able to proceed with our original plans. My husband had a medical emergency a few days before and was advised by doctors to avoid travel. Nonetheless most of the group decided to proceed without my husband because the house was already paid for. However, news of the incoming blizzard and how our travel route would have us drive thru I-5 from San Francisco during the brunt of the storm caused us to reconsider. We tried to ask for a reschedule, not a refund. We were even flexible to reschedule when the property would have availability. We even would’ve been fine paying a bit more if rates were higher later on, we just did not want to lose out on $3800. Unfortunately, property manager would not offer a reschedule, just mentioned taking alternate routes or even flying. We did not want to risk anything especially traveling during this unprecedented blizzard with elderly and a 4 year old and 8 month old baby. Was never really given a clear explanation as to why a reschedule was not possible, except that the reservation was too close. We understood the monetary loss by the business by not having someone else to rent to with short notice. That is why we were not asking for a refund, just a simple reschedule, which was seen as an unreasonable request.