4/10 Poor
Matt
Jan 13, 2025
Liked: Cleanliness
Disliked: Staff & service
I booked an apartment but I was upgraded to a bungalow, which I thought was nice. It was clean, comfortable, and the hotel has a good breakfast. The big problem is that this hotel does not care about guest safety or security - on the second morning I returned from breakfast to find a man in my bungalow - he had ignored the "do not disturb" sign on the door. He was replacing an electrical socket, which he said was very urgent. The hotel thought this problem was so dangerous it must be fixed without asking to enter the room, but they let me stay in the room with a faulty electrical power point for two nights, and they did not tell me!! I had used that power point for two nights to charge my laptop. They do not care about guest safety. If this happened in the UK I would report the hotel to the Health & Safety Executive. The man also entered my room without the hotel notifying me, so the hotel also does not care about guest security.
Matt
Stayed 5 nights in Jan 2025