These were our issues: -
• The two decks were filthy, obviously not cleaned for many months, with piles of leaves in the corners, dirty floors and dirty glass railing. There were broken and old mismatched chairs on one deck.
• We specifically searched for a BBQ and this one is on its last legs with the burners barely working, needing replacement parts to work properly.
• We specifically searched for a property with a DVD player and received confirmation that there was indeed one in the property. I forgot to mention in my inquiry that we wanted a WORKING DVD player. The TV/DVD was not set up and did not work. Luckily one of our group spent an hour or two on it and worked out that we needed an HDMI cable and batteries in a remote. We called and what was needed delivered right away and we were able to get it going.
• The kitchen cupboards were a disaster with pots and pans and equipment distributed everywhere. Many lids were found with no associated pots. It seems that that dishwasher was emptied and the contents thrown anywhere.
• We took half an hour or more to sort this out.
• The plates, bowls, cups are a collection of mismatched items
• The frying pans were filthy with burnt on grease and food. They had been through a dishwasher but were deeply soiled. We took half an hour to really scrub them clean because they were too revolting to use.
• There are two burnt out pot lights in the kitchen
• There was one garbage bag for 7 people for 5 days
• There were only enough dishwasher pods to last two days.
• The placemats were filthy with ingrained dried-up food that required scrubbing before using
• There were no oven gloves. How does anyone think that a kitchen can be used with nothing to hold hot pans?
• There was not a set of measuring cups, just one(???)
• The front right-hand knob on the stove had obviously been broken and someone had glued it on with a zap strap and a glue gun, so it fell off right away and could not be used.
• The coffee machine was a joke and clearly the cheapest model you could find. It worked but was too small for a party of seven.
• A number of the dining room chairs are in a bad state of repair with joints loose so it feels treacherous to sit on them.
• The toilet in the master bedroom rocks when you sit on it
• The TV in the living room was really poor quality
• Both screen doors were torn
This house was represented as luxury .It is not . It is worn out, broken down, poorly equipped and dirty,.