Our trip was canceled because of the fire at the LHR airport and we couldn’t fly to Venice.
Even though this was canceled by the airline and not by us and there was nothing we could do since LHR airport was closed. The hotel refused to reimburse us and charge us for the full stay!
Totally unacceptable and we never had a situation like this.
The hotel is a complete scam.
Please do not stay here unless you are looking to be ripped off!
Very sad ☹️