The hotel is clean, safe and has generally courteous staff. The front desk people are helpful. Even though their check-in time is at 3 pm, they courteously accommodate early arrivals without asking for any extra. Front office personnel try to be responsive and accommodating. Many staff personnel are highly honest and helpful. In general the staff of this hotel are trustworthy. I gave four articles for laundry that included a pant of my 8 year old son. His pocket was containing Rs. 1000 (About $14), I promptly got a call from reception and they returned the money.
At the same time we had staff of the restaurant attached to the hotel who refused to provide food even though the order was placed before 10 PM, their stated cutoff time. At around 9.25 a staff refused to prepare food. Invariably their food preparation has problems. Even in steam rice, they add butter or oil despite explicitly stating not to do so.
Biggest problem with this hotel is their Wi-Fi system. The system is highly unreliable. It worked in our room just twice for a total duration of 30 minutes or for our total stay of 5 days. The Wi-Fi worked only in the lobby but that too is patchy and at times do not work.
The room has no plug around beds. I had to ask for an extension and unplug TV so that I could charge cell phone, iPAD and computer. The other plug is the coffee maker. Though the hotel is newly built but I was astonished that there was no plug and specially lack of plug in the bedside.