Jorge was very welcoming and his communication was prompt. The check in/out process was also easy. My husband and I stayed with our teen daughter and we were comfortable. We didn’t spend much time in the unit other than to shower and sleep and for three people it was all we really needed. However, we should have looked more carefully through the kitchen prior to shopping for groceries to ensure we had all we needed to prepare breakfast in the morning as the unit had poor cooking supplies (frying pans, utensils) and the oven was very dirty. We did not use the BBQ on the balcony as it, too, was in poor condition. The dishwasher had water remaining in the bottom of it when we went to use it so we hand washed our dishes for fear of leaks. If you don’t plan to cook while staying there, it would serve your needs just fine as the location is close to all attractions and shuttles/public transportation. After hot days, the AC units were appreciated. It could be noisy at times, but not unlike what you would expect when staying in downtown Vancouver.