6/10 (普通)
Tua M.
2023 年 3 月 15 日
Trip Cancelled
We did not stay at this property, but I had to pick a star in order to submit a review... We had to cancel our trip due to a severe winter storm in the area. Grand Welcome was not helpful, particularly communicative, or responsive about this. They did not respond to my inquiry about the state of the roads and property due to the storm. When I let them know that we would be cancelling, they directed me to file a claim through the insurance that I purchased and offered no other information or help with the process. I understand that the storms have been impacting the community greatly, but I would have appreciated more warning, information, responsiveness, and support, as we also were very disappointed to cancel our family vacation due to the storm.
Tua M.
2023 年 3 月に 3 泊滞在