4/10 (不満)
Henry F.
2025 年 3 月 31 日
No communication with vrbo
I Never got any information on how to check in. So I called VRBO and asked what I needed to do in order to check in - get in the house. Verbo customer service said they had no way of knowing what to do because the instructions should have been already emailed to me. The customer service rep offered me a refund. I refused the refund as it would nothave given us enough time to find another place and prepare for the wedding we were there for. I asked the VRBO customer service rep to give me the owners phone # and he did The owner gave me all the instructions on how to get in and the details on staying at the house. That's when I found out from the owner two showers leaked and not to use them. All of This caused my family a lot of grief we were not expecting.
Henry F.
2025 年 3 月に 2 泊滞在