We liked it because it was very near the lake. We disliked it because our bedroom was filthy. There was thick dust everywhere in our room. The back of the tv was disgusting. The air vent was filthy, the upturned lamp shade in the bedroom had whole families living in there. Even in the corridors there were swathes of dust. When we asked to move, the receptionist took us to another room this one the paint work was white and it was just as dirty, the receptionist didn't seemed bothered.
She then told us to go to the Hilton their sister Hotel and so I phoned them and they were full. The receptionist then said well I can't help you, you better find another hotel. I expected our room rate to be refunded but they refuse to refund.
宿泊されたお客様
2019 年 2 月に 2 泊滞在
2/10 (非常に不満)
Marg
カップルで旅行
2019 年 6 月 10 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
The property was in an excellent condition and had adequate parking. The Relieving Manager was very pleasant
Marg
2019 年 4 月に 1 泊滞在
4/10 (不満)
Marion、Napier
2019 年 5 月 30 日
気になった点 : 設備とサービス、施設のコンディションと設備
The position was good but there was no electric blanket, the restaurant was closed. Nowhere to place anything e.g cup, kettle, bathroom items and was locked out when returning from dining.
Marion
2019 年 5 月に 1 泊滞在
4/10 (不満)
CWB
グループ旅行
2019 年 5 月 22 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Broken furniture, only one fan heater, place looked tired
CWB
2019 年 5 月に 1 泊滞在
4/10 (不満)
A.
カップルで旅行
2019 年 5 月 22 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I rang to confirm reception would be there until 8pm. They had locked up and left before 7.20pm. Key was left however no wifi details or welcome info. Staff didnt sound professional on the phone always in a hurry. Room wasn't clean (found a hair in the bathroom draw) and all furnishings were very old and worn, bedding had all the inner from the duvet coming out everywhere. Paint job had been done without finishing tape - lots of paint where it shouldnt be making it look messy. Lastly, i received a phone call the following night, i thought it would be to apologise (as i had commented at checkout) however staff were asking if i was going to be checking in - for some reason they thought i had booked another night.. to be fair, this would have been ok if i was looking for a hostel, does have the basics.
A.
2019 年 5 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2019 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was a handy location, warm clean room altho a little cramped for 3 people and luggage. I think the room could've been reconfigured to make more space. it was OK for 1 night tho.
宿泊されたお客様
2019 年 4 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
カップルで旅行
2019 年 5 月 16 日
良かった点 : 清潔度、スタッフとサービス
Great location, good price, a little small and due for an update.
宿泊されたお客様
2019 年 5 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2019 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 5 月に 1 泊滞在
6/10 (普通)
Tee.、OHAKUNE
カップルで旅行
2019 年 5 月 13 日
気になった点 : 施設のコンディションと設備
apart from the pool and spa being filthy and very smelly and I think the staff slept in a bit the next morning we were there. Otherwise not to bad for what we payed for and only needed a bed for the night.
Tee.
2019 年 5 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
カップルで旅行
2019 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Great location on the lake.
Room comfortable enough, but tap in handbasin broken, no soap in shower, and no teaspoons. No one at checkout early this morning to tell about these deficiencies.
宿泊されたお客様
2019 年 5 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 5 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 5 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
家族旅行
2019 年 5 月 7 日
it was ok..nothing fansy about it but more convenient. i guess we got what we paid for.
宿泊されたお客様
2019 年 5 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 4 月に 2 泊滞在
6/10 (普通)
宿泊されたお客様
家族旅行, 小さなお子様連れの家族旅行
2019 年 5 月 6 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Family room without the basics stocked. One pump bottle of soap in the bathroom acting as hand wash and shower wash. No other Only one plate supplied in the kitchen cabinet for a room that sleeps 5. Mould issue in the bathroom. A constant water unit running 24/7 next to our room making it noisy to sleep. No outside lighting up the path upstairs leading to our room.
宿泊されたお客様
2019 年 5 月に 1 泊滞在
4/10 (不満)
宿泊されたお客様
2019 年 5 月 3 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Bed and hot shower. Well advertised meals, Happy hour for guest. No food no happy hour. Fair Trading Act ??? Only one staff member. Chef called in sick at 5.30pm. A complete lie. Neon light outside advertises breakfast, lunch and dinner. Menu board in foyer. What a farse
A disappointment for Taupo
宿泊されたお客様
2019 年 5 月に 2 泊滞在
6/10 (普通)
宿泊されたお客様
家族旅行
2019 年 5 月 1 日
気になった点 : 清潔度
Great location close to lake and town. Old and in need of modernising. Mould in the bathroom etc
宿泊されたお客様
2019 年 4 月に 1 泊滞在
6/10 (普通)
Nicholas
2019 年 4 月 30 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Nicholas
2019 年 4 月に 1 泊滞在
4/10 (不満)
Leo
2019 年 4 月 30 日
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
Upgrade the Wellesley
The owners have let The Wellesley deteriorate. On Friday and Saturday evenings, no bar service or meals. The relief manager said, 'the Chef had just, not turned up'.
It is in a Prime position, has great potential, but needs significant TLC. The owners should be taken to task.
Leo
2019 年 4 月に 2 泊滞在
4/10 (不満)
宿泊されたお客様
出張, 小さなお子様連れの家族旅行
2019 年 4 月 30 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I stayed with my family and expected much better than we got. A wet floor by a leaky fridge that caused the room to STINK of wet carpet was really not what you want to walk in to and have to put up with after a long drive. It was an old, dated room that is in need of a touch up urgently.
So much potential but misses the mark big time.