4/10 (不満)
Nichole
出張, カップルで旅行
2025 年 2 月 16 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス
My god where do I start?! So I recently stayed at this hotel and was absolutely horrified . There was black mold in the tub and the room was not cleaned properly. So after I get into my room I proceeded to the front desk to speak with management for a refund, as I already prepaid online prior to checking in.The manager stated that her name was “G” and that she would refund me in full after I presented all of the photos I took on my phone of my concerns but because I had no other arrangements for the night I had no choice but to stay there. Management also advised me that they were completely sold out so they couldn’t even change my room. I was also told to call the following day to confirm my refund.So I did and the manager “G” was incredibly rude and unprofessional. There was also chipping paint on the walls, The toilet paper holder was literally falling off the wall , The photo’s portrayed on the website were cleaned and intact . But To my surprise when I checked into my room it was absolutely disgusting. It was a terrible experience, and I can't believe how poorly they handled the situation. I will never return nor recommend this place to anyone who has even the slightest expectations.
Nichole
2025 年 2 月に 1 泊滞在