The hotel is much better under its new ownership than the previous. It's much cleaner and the renovations inside and out, very well done!
Michael
2024 年 12 月に 5 泊滞在
10/10 (非常に良い)
Michael
家族旅行
2025 年 1 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved our stay.
Michael
2025 年 1 月に 1 泊滞在
10/10 (非常に良い)
Genesis
2025 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Genesis
2024 年 12 月に 5 泊滞在
8/10 (良い)
Tania
家族旅行
2025 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good and clean.
Tania
2025 年 1 月に 1 泊滞在
10/10 (非常に良い)
Joseph F、Wellford
2025 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Management was always available and ever so helpful. Especially when I had a problem with my rental car that became unsafe to drive and had to be towed. The manager made sure it was done and took possession of the keys since I had to catch a flight before the tow truck was able to retrieve the car. Kudos BW!!!
Joseph F
2024 年 12 月に 2 泊滞在
10/10 (非常に良い)
Mayvelin
2024 年 12 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excelent !!!
Mayvelin
2024 年 12 月に 1 泊滞在
2/10 (非常に不満)
Jason、Plymouth
2024 年 12 月 28 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
What a disastrous first night in Syracuse, night clerk was rude and dismissive. Heat was not turned on in my room and it was -3 degrees that night. I turned it on full blast for 2 hours which did nothing, I called to ask if I could switch to another room with a better heating unit and was told "the whole hotel is like that". I disagreed as the first floor, lobby and hallways were warm. Tried to sleep with 2 comforters and in my winter jacket for a few hours, couldn't get out of there fast enough. I'll never use Best Western again just based off this location in Syracuse. I didn't realize they're franchised and owned by different people. Unfortunately, they lost my business because the night clerk/owner? chose to be snippy and rude instead of solving the problem.
Jason
2024 年 12 月に 2 泊滞在
6/10 (普通)
Arsalan
家族旅行
2024 年 12 月 24 日
良かった点 : 清潔度
The location is good just off the highway.. Bed comfort is average. Breakfast can be improved.
Arsalan
2024 年 12 月に 1 泊滞在
10/10 (非常に良い)
Marco
2024 年 12 月 19 日
Marco
2024 年 11 月に 1 泊滞在
10/10 (非常に良い)
Anthony
ペット同伴の旅行, 出張, 家族旅行
2024 年 12 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean & safe. Excellent amenities & a hot breakfast to boot. Will return on next trip.
Anthony
2024 年 11 月に 1 泊滞在
8/10 (良い)
Ammar
2024 年 12 月 5 日
Ammar
2024 年 11 月に 1 泊滞在
8/10 (良い)
Steve
2024 年 12 月 5 日
Steve
2024 年 11 月に 2 泊滞在
2/10 (非常に不満)
Daniel、Potsdam
2024 年 12 月 2 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel falsely advertises airport transportation. The is no airport tranportation - apparently guests need to make arrangements 24hrs in advance, and even with this service is only probided during limited hours. I made the request the evening before I needed the airport ride. The hotel staff made no attempt to assist. I paid 40$ for a uber ride to the airport. I do not recommend the hotel. Location is also inconvenient with nothing around.
Daniel
2024 年 12 月に 1 泊滞在
8/10 (良い)
John
2024 年 12 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place
John
2024 年 11 月に 2 泊滞在
8/10 (良い)
Lastashia
家族旅行
2024 年 11 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My only complaint is the sink had a slow drain and the tub looked like it needed to be clean. Also the owner i think it is she was an Indian women she just needs to work on her attitude when speaking to customers. Over all 7.5/10
Lastashia
2024 年 11 月に 1 泊滞在
10/10 (非常に良い)
Colette
カップルで旅行
2024 年 11 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Would have liked a microwave in the room like other hotels. Good breakfast. Comfortable beds. Clean.
Colette
2024 年 11 月に 1 泊滞在
10/10 (非常に良い)
Linda
2024 年 11 月 30 日
Linda
2024 年 11 月に 1 泊滞在
10/10 (非常に良い)
Wendy、Rushville
2024 年 11 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wendy
2024 年 8 月に 1 泊滞在
8/10 (良い)
Valia
カップルで旅行
2024 年 11 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
What I liked about the property was the receptionist at check in was very nice, polite and respectful. I ended up loosing my phone for about 45 min and return to the front desk and my phone was safe and behind the counter. I would stay again.
Valia
2024 年 11 月に 1 泊滞在
6/10 (普通)
Garrison、Plymouth
カップルで旅行
2024 年 11 月 25 日
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Fitness room (gym) was clearly not maintained and there just for the hotel to say it’s there on the website; it has an elliptical that was old and with a visibly broken handle, and a treadmill that is old and in disrepair, and dumbbells with rust. There wouldn’t be room for someone to use the dumbbells and someone else to use the elliptical at the same time.
Front desk staff was either not there or not excited to interact with guests. I had to ask about the wireless access, and the check-in host referred me to the back of the keycard holder as if she had already told me. There was no cordial welcomes or thank you.
Room beds were good and same with bathroom including the water pressure. The cupboard door that would cover the fridge was broken off and stored in the closet. The closet or room did NOT have a safe.
We liked the breakfast (cereal and coffee and waffle maker and eggs and sausage and fruit).
The hotel had CNN on the TV for the lobby and for the breakfast area. This is a biased media channel, and for the Best Western brand to have a biased “news” channel as their default channel in public spaces is a rather unintelligent business or management choice.
I wouldn’t recommend this hotel for anything besides a quick overnight and free breakfast; they did not show welcome or appreciation to guests and chose an infamously biased TV channel for their public TV screens.
Garrison
2024 年 11 月に 1 泊滞在
10/10 (非常に良い)
Robert
2024 年 11 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice Staff, clean & comfortable room.
Robert
2024 年 11 月に 1 泊滞在
8/10 (良い)
GEORGE
カップルで旅行
2024 年 11 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean
GEORGE
2024 年 11 月に 1 泊滞在
10/10 (非常に良い)
Ellen
家族旅行
2024 年 11 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The hotel could stand to put the heat on in the hallways and room where you eat your breakfast. The rooms were clean and quiet and we enjoyed our stayed. Easy driving to a lot of great shopping and dining areas. Thank you from Canada!