Checkout staff member was nice, but when I checked in I was treated with cold indifference.
The electronic key to my room failed in the morning, meaning I had to run up and down stairs three or four times getting a new one and then getting a staff member to come up and let me into the room.
Breakfast: staff member cleared away my food and full cuppa in the 2 minutes I took to get something extra to eat.
Clean, tidy, safe, lovely outlook from the room, but the whole vibe of the place was pretty cold.