Front desk service very poor, not welcoming and can barely manage the bare minimum. No shampoo in our "deluxe" suite, also only 1 bathrobe (2 of us). Had to collect them from reception (!) Didnt occur to them to have housekeeping deliver to our room.
Room itself very disappointing. Luxury suite tuened out to be a small room with 2 armchairs and a tv, a spare bedroom with single bed (not needed nor requested) bedroom and an en suite bathroom that was so tired it was close to unacceptable. Damp on ceiling, broken floor tiles, extractor fan not working.
Definitely not 4 star, hugely overpriced for what we got, in need of radical overhaul of rooms amd staff training.
Shout out to the lady in front of house at breakfast. Welcoming and highly professional. Should put her in charge of reception.
On check out wasnt asked if i enjoyed my stay, cant say i was surprised.
Take a look at the torn and threadbare Union Flag flying at the front of the hotel. Pretty much sums it up.