Returning visitor - been about a year and a half since my last visit and was happy to see the spa folks still there. However we did have a dislike for a newer service they have using an electric scalp machine (do not recommend as it was very painful and traumatizing for my partner). The massage services were wonderful as usual. An issue though (same as last time), was cleaning of higher shelves. I placed my clothes on the higher shelves (I’m taller) and they came back chock full of dust. Please get your cleaning staff and step ladder so they can clean all the way up. This was an issue last visit and was told they would address it but seems perhaps this was forgotten. 😅
Dinner was awkward this go around in that there is now a service charge for private dining rooms. Also reservations were required. While they made it work for my family I wish I’d have known about this in advance as that was a change. I’d have made advanced reservations if I could just to avoid the awkwardness that came during our stay.
Food was just as good as before. Thank you.
A lot of new faces but still some friendly ones. Since English didn’t appear to be any except perhaps 1 team members default language, there were some mix ups on seating and service but eventually got those worked out (just not ideal).
Rooms were perfect. No complaints here, only joy (room service was good). Only ask would have been to have the Ryoken with more slippers and robes for taller travelers like myself.
Karen
2025 年 1 月に 3 泊滞在
10/10 (非常に良い)
hyunkyung
2024 年 12 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
hyunkyung
2024 年 12 月に 1 泊滞在
10/10 (非常に良い)
Kim
2024 年 10 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Outstanding onsen
Fantastic staff! Modern, clean facility with staff that were friendly, professional and very accommodating. When we pulled into the property, not quite sure we were in the right place, we were greeted by a young woman who asked our name and assured us we were in the right place. The cuisine was outstanding. The entire experience was great.
Kim
2024 年 10 月に 2 泊滞在
10/10 (非常に良い)
Angus
2024 年 9 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent customer services. A good choice if you consider staying in Jozankei.
Angus
2024 年 9 月に 1 泊滞在
8/10 (良い)
Kit Wai
家族旅行
2024 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Nice hotel
Kit Wai
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Chung Wai
2023 年 12 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Chung Wai
2023 年 12 月に 1 泊滞在
10/10 (非常に良い)
Myung Sil
2023 年 7 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was carm and clean.
Myung Sil
2023 年 7 月に 2 泊滞在
8/10 (良い)
Karen、Bend
2023 年 4 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the individual Onsen in rooms and the unending tranquility.