4/10 (不満)
Veronica M.、Mexico
2023 年 7 月 2 日
良かった点 : 清潔度
Casa serenidad
This ocean front beach property is beautiful , just steps away from the sand and ocean, although it needs a little bit of maintenance in some areas , we were happy and had a great time , service crew was very nice and helpful , some house items need to be upgraded ASAP , like bathroom towels and bed sheets are old and weary, another downside was that when it rains , in some rooms water poores thru the windows , food is just basic, nothing special , firts 2 days food was served in poor portions and we paid a lot of money for groceries .
No hot water on the showers. Ice has to
be purchased on demand.
Menu is very limited, Staff is very kind and helpful but not well trained to serve.
Mauricio the supposed Administrator never showed up when we asked him to come to the house because we had issues with the menu, a lot of extras with the shopping list. The cooker missed one day because she couldnt get to the house and no body was in the house to supevised the staff in the kitchen , they dont know how to cook that they menu and the administrator never came to the supervised.
We have rented other houses in Oaxaca and we dont even have to ask for anything .Very bad client service from Mauricio.
Veronica M.
2023 年 6 月に 7 泊滞在