10/10 (非常に良い)
Kyle G.
2025 年 1 月 6 日
良かった点 : 清潔度
Excellent stay thanks to Humberto
Great location and beautiful house. Humberto, the property manager, was extremely kind and accommodating. The cleaning staff, however, were extremely rude. They made a mistake on our checkout time and rudely asked us to leave early. When we indicated that we were not scheduled to check out yet by showing the agreement, they said we could stay but would let management know we “asked for an extension”. There was a lot of back and forth because we tried to clarify that we are not extending our stay, but rather leaving at the previously agreed upon time. The cleaning staff eventually left, but came back 15 minutes prior to our stay being over. They then proceeded to lock doors, such as the kitchen, so we couldn’t get in, even though it was very clear we were still cleaning up and packing.
Kyle G.
2024 年 12 月に 3 泊滞在