There are no people working at this hotel. The check-in process is done entirely by phone, necessitating separate security codes for the gate, the building, and the room itself. That fact should be made more plain. Also, the hotel and Expedia should provide the traveler with a chance to provide the second credit card number in advance (see below).
Also contributing to the negative check-in experience was the fact that we were asked to submit a second, separate, credit card for incidentals. This was in spite of the fact that we had already prepaid for the room via Expedia. They explained that they needed access to a separate number so that they would not have to go through Expedia to be compensated for the incidentals.
I found this to be outrageous, especially considering that I am a frequent hotel user and this is the first time I had been asked for this information when booking through Expedia. Had I not indicated a nonrefundable booking, I would have simply canceled at that point and driven to another hotel.
The general condition of the property was OK. Lots of concrete, and very little color. It wouldn’t kill the owners to splash a bit of color in the common areas —that would lend itself to a more welcoming and warm feel.
The bed was comfortable and I would say that overall, the room experience was average to decent. But the check-in experience was so negative that I doubt I will ever return.