I was a little disappointed by this unit. The cleanliness upon arrival was not up to par (kitchen had not been wiped down well, finger prints on the cabinets, microwave filled with cooked cheese and crumbs, bathroom had a fair bit of hair on the floor, etc.) but Michael quickly offered to have the cleaning lady come back and agreed to refund me the cleaning fee. I had already cleaned up what I could and the refund was appreciated. The listing indicated a washer/dryer, and I had to clarify with Michael where it was located (not inside the unit, but out back). I am used to unit owners leaving renters with brief instructions on such things like that. The unit could use some updating (patch up some walls/paint)- but it got the job done. Great location in North Park- close to lots of restaurants and shops, quiet overall (a few mornings there was someone doing drilling and carpentry out the back door). Great shower head, comfortable bed. AC worked very well. Check-in was easy with key access code. I did not have a car, but I could see how parking could be a little tricky at certain hours. Michael was not super responsive to emails- I had to resend a couple times for a response, but he was always courteous. Not a bad experience, but I probably wouldn't choose this unit again.