I made a 2 night reservation. Arriving on Friday and checking out on Sunday. I knew we would arrive to the hotel after midnight, so I called to ensure my reservation would not be cancelled. I called the number listed on Google, a woman answered and asked how I could be helped, I expressed my late arrival concerns and she transferred me (without a word of acknowledgement) to the promotions department in Orlando, FL...? The rep on the phone then told me I needed to speak to someone at the site, which was my intention the entire time. After a very trying 15 minutes on hold, I was able to speak to an operator at the front desk. I was reassured that they had my reservation and I would have no issues upon arrival. After we arrived, around 12:30AM, I was informed that my non-smoking room was given to another guest and they were booked other than smoking rooms... I cancelled at this point. The location was uncleanly, outside and inside the lobby. I cannot speak on the status of the rooms, as I didn't make it in to one. The staff was not helpful whatsoever, and more "take it or leave it". Will not be returning. While this is the budget friendly option, do yourself a favor and stay elsewhere.