2/10 (非常に不満)
Tarynn、Fresno
2025 年 2 月 19 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When we walked in the room it smelled musty and the AC was on it it was freezing. We dropped our bags turn the heater on and left came back the room absolutely wreaked of dog piss. This is a pet hotel, this also wasn't the room we were supposed to have. When I went to complain the guy was like you checked in 5 hours ago and you're just telling me this so I explained that we dropped our bags and left. He asked me if we did anything in the room to make it smell bad. I had to tell him we didn't piss all over the room. The room was not clean at all. I took a bunch of pictures but it doesn't look like I can post them on this site. Do not stay here!!!!
Tarynn
2025 年 2 月に 1 泊滞在