6/10 (普通)
Steven
カップルで旅行
2025 年 4 月 11 日
Stayed for one night for an anniversary celebration. Checked in to the room and it was dated. The information booklet was not updated as when we tried to order a sandwich from room service we were told no even though it’s stated in the info book. Took it up with the duty manager the next day and was told I should have received room service it was just that the manager that night couldn’t be bothered!! Wow what customer service!! When we asked for a gesture of good will was also told no!! Customer service is severely lacking here. I won’t be booking to stay here again which is unfortunate and would say to anyone thinking of booking to maybe look around for a place that actually values customers and their complaints.
Steven
2025 年 4 月に 1 泊滞在