I cannot believe this hotel has a 4-star rating—it’s more like a 1-star at best! My experience at Hotel Atlântico Prime was beyond disappointing.
First of all, the cleanliness was non-existent. There were bugs and flies inside the room, especially in the shower—disgusting! The light fixtures were filthy, dust was everywhere, and it was clear that the room had not been properly cleaned in ages. I had to beg for towels and even for someone to clean my room, but they never did.
The service was just as bad, if not worse. The staff were rude and unhelpful. Breakfast was supposed to be until 10 AM, but at 9:55, they aggressively started removing all the dishes, not caring that guests were still eating. One staff member even prohibited a guest from ordering iFood after they had cleared everything out, even though people were still sitting in the breakfast area!
This is unacceptable, especially during Carnaval, when guests are exhausted and need food. People pay to stay here—this is not a free stay!
I have never stayed in a place in such terrible condition. Never again! If you're considering this hotel, RUN the other way. It does not deserve its 4-star rating—more like 1 star, and that’s being generous.