Have stayed here many times before and been a very happy customer. This time, the stay was less than excellent. I did not appreciate the phone call ahead of check in to see if I was still coming (only an hour and half after the 4:00 check in time). If I have prepaid for the room, I will be there when I get there.
Upon arrival to the room, the room was just “okay”. Linens were clean and the bed was comfortable. However, the washroom was less than satisfactory. The tub was full of hair, stained, and looked like it hadn’t had an actual clean for several visitors. I also wish the couches would be upgraded to something wipable, as they are stained, feel unclean, and are showing significant wear.
The hallways in the lobby area and elevator floors were constantly dirty/wet during my entire stay.
My recommendation is to ensure your cleaning staff are doing their jobs!