2/10 (非常に不満)
Mit
家族旅行
2025 年 4 月 13 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I’ve stayed at Taos Motor Lodge several times before and always found it to be a clean and comfortable spot, but this last visit was extremely disappointing—and will definitely be my last.
We booked a room with two beds. One of the platform beds was broken and completely unusable, and the other had an uncomfortable springy mattress that made no sense for a platform with wooden slats. Not sure what kind of setup that is supposed to be, but it certainly didn’t make for a restful night.
The quality has gone way downhill. The linens were so itchy we couldn’t sleep well, and the sofa looked like it hadn’t been cleaned in a while. I reached out to complain, and instead of acknowledging the actual problem with the broken bed, the person responding via text just kept talking about the TV setup (which was also overly complicated and frustrating to use).
My parents came along on this trip and were just as uncomfortable as I was. Nothing about this stay felt like the calm, cozy experience we used to have here.
Really disappointed. Not coming back.
Mit
2025 年 4 月に 1 泊滞在