Pluses of our stay were -- the rooms are very spacious and well maintained, housekeeping was good. Ambience is very good and the staff are very polite.
Cons was the quality of service in the Samudra restaurant. The staff seem rather new and green. They were not as efficient and prompt as I have experienced in other hotels belonging to the same category. We ordered some biryani for lunch and I could see the food arrived and sat on the counter for almost 10 minutes before it was brought to the table. At breakfast the staff seemed to get confused and would confirm orders multiple times. I asked for filter coffee and was told that it is available, waited for 10 mins and then when I asked again was told that it was not available!! Someone could have easily come and told me it wasn't there and I would have asked for something else. Also except for the chicken biryani, the rest of the food, especially the breakfast spread was rather mediocre, especially if one compares it to the Mayfair Bhubaneswar food which is excellent.
Also I was disappointed with our room. I had booked 2 months in advance and had asked for a beach view room. What they gave us had a beach view from one part of the balcony only. When I asked for a full beach view room they said that they were fully booked. I wish they had said that when I booked and I would have relooked at my dates for stay.
So overall a rather mixed experience - mostly pleasant, relaxing, but the hotel really needs to up its food.
