The property was amazing. It was clean and the staff were very accommodating. The only downside was their food. Nothing tasted like it was made to order. The food didn’t taste good-lacking flavor and most of the time were served cold.
Vivian Y
2024 年 11 月に 3 泊滞在
4/10 (不満)
Tanya
2024 年 11 月 19 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
To begin, the rooms are clean and the resort is beautiful. However, there are a lot of issues that need serious improvement. Upon check-in we upgraded to the Unique package and had problems opening our room with the bracelet multiple times, after several trips back to the front desk we were finally able to get it fixed. When asking to speak to our butler we were told we didn’t have one after paying $600 to upgrade, we ran into a gentlemen later who ask to be our butler? It was very odd and very unorganized. My husband also got food poisoning from an undercooked burger at the Unique buffet. Our upgrade was a waste of money. We also booked a couples massage and upon entering the room no one had turned the air on and it was sweltering hot. Once again, very unorganized. There are excursion boats everywhere on the beach playing extremely loud music. It wasn’t relaxing at all. I’m usually happy at any beach location, but I wouldn’t recommend this resort.
Tanya
2024 年 10 月に 4 泊滞在
8/10 (良い)
Brooks Glen
カップルで旅行
2024 年 11 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was amazing. Expedia said this VIP selection although when we got there. They said they was nothing extra from booking with Expedia. So I don’t know now if I over paid. I would go back again and stay longer. To fully take in the property and experience.
Brooks Glen
2024 年 11 月に 3 泊滞在
10/10 (非常に良い)
RayVon
2024 年 11 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved this resort! I had a swim up king room and it was a DREAM. So luxurious. The resort’s beach is stunning and the buffets were so yummy. I loved the staff as well. My only complaint was that I was promised an amenity for my birthday and the staff dragged their feet when it came to providing it. Definitely recommend this resort though!
RayVon
2024 年 7 月に 4 泊滞在
10/10 (非常に良い)
Amitaj
カップルで旅行
2024 年 11 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was easy to travel throughout the property, very professional and friendly staff, vibes and energy amazing, the white sand beaches were iconic, if I have to say the only reason I dropped a star is because the view was obstructed by all the boats all day, if they were docked to a side, the view from Lopesan would be breathtaking!
Amitaj
2024 年 11 月に 6 泊滞在
8/10 (良い)
Tyler Steven
2024 年 11 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great property enjoyed our stay
Tyler Steven
2024 年 11 月に 5 泊滞在
8/10 (良い)
Edward
カップルで旅行
2024 年 11 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Edward
2024 年 9 月に 7 泊滞在
10/10 (非常に良い)
Tomas、Naples
2024 年 11 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tomas
2024 年 10 月に 3 泊滞在
8/10 (良い)
Alin
2024 年 11 月 8 日
Alin
2024 年 10 月に 3 泊滞在
10/10 (非常に良い)
Genesis
カップルで旅行
2024 年 11 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lopesan gets a 10/10. My best resort experience, I had a wonderful time ! The staff was very welcoming and friendly. We enjoyed the food as well as they had a big selection
Genesis
2024 年 10 月に 3 泊滞在
10/10 (非常に良い)
Kolby
2024 年 11 月 5 日
Kolby
2024 年 10 月に 5 泊滞在
10/10 (非常に良い)
Rudy、Tampa
2024 年 11 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service was better than last year. Need more consistency regarding service.
Rudy
2024 年 10 月に 4 泊滞在
4/10 (不満)
William
カップルで旅行
2024 年 11 月 3 日
気になった点 : 設備とサービス、施設のコンディションと設備
The room was wet and moldy
William
2024 年 10 月に 5 泊滞在
10/10 (非常に良い)
Leira
2024 年 11 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excelente
Leira
2024 年 10 月に 4 泊滞在
10/10 (非常に良い)
Kevin
2024 年 11 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Kevin
2024 年 10 月に 7 泊滞在
4/10 (不満)
Catherine
家族旅行
2024 年 11 月 1 日
良かった点 : スタッフとサービス
There is no swim up bar. The food is not good. They only have one restaurant open between the hours of 11-12:30pm. No food by the pool and there are def kids around.
The beach was nice but they have all these boats the obscure the beautiful views. Sorry but would not return.
Catherine
2024 年 10 月に 1 泊滞在
8/10 (良い)
Ricardo Morales
2024 年 11 月 1 日
良かった点 : 清潔度、施設のコンディションと設備
ME GUSTARIA QUE EL PERSONAL DE LOS RSTAURANTES FUERA MAS ATENTO
Ricardo Morales
2024 年 10 月に 6 泊滞在
10/10 (非常に良い)
Eufemio
2024 年 10 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Eufemio
2024 年 10 月に 2 泊滞在
10/10 (非常に良い)
Cassie
家族旅行
2024 年 10 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is the first ever all inclusive property that we would actually visit a second time. Absolutely loved this place. The food was great, the gym was amazing, and the beach was beautiful.
Cassie
2024 年 10 月に 7 泊滞在
8/10 (良い)
Haley
小さなお子様連れの家族旅行, グループ旅行
2024 年 10 月 26 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Overall a good property. Service was below average. Resort is huge so be prepared to walk.
Haley
2024 年 10 月に 4 泊滞在
10/10 (非常に良い)
Jessica
カップルで旅行
2024 年 10 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They are really good, very clean, amazing food.
The restaurants like the Gondola and The azador were excellent.
But...
1. The free bottle of wine, they didnt give to us. (and we asked for it)
2.The refrigerator in the room didnt work. (and yes we told them that too.) The beers and waters were hot, not even cool :(
Room service is really good.
Drinks are excellent.
Staff is great, very friendly. Especially from La Perla bar. Domingo Familia and the other girl(she's pregnant ) were amazing.
In general its a great hotel 9.5/10.
I will come back :)
Jessica
2024 年 10 月に 3 泊滞在
10/10 (非常に良い)
Enchanting Horizons Travel Group、Allentown
2024 年 10 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff were excellent. The food and the service were amazing