Very clean and the personal is really nice and polite
David
2025 年 1 月に 6 泊滞在
10/10 (非常に良い)
Katie
カップルで旅行
2025 年 1 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Truly, one of the best weekends of my life. Absolutely a beautiful resort and if you get tired of this resort, you have many others to explore. I can’t wait to come back again. I truly appreciate the staff for all the hard work they do.
Katie
2025 年 1 月に 3 泊滞在
4/10 (不満)
Catherine Joy
家族旅行
2025 年 1 月 21 日
気になった点 : 清潔度、スタッフとサービス
We have been at marina el cid twice (2018 for 12 days with my husband and 3 boys then in 2023 with the group of 15 people for 7 days)and their service was great.
We have decided to try the new side of El cid which is Ventus 'Ha last week ( Jan 12-18 2025 with group of 10 people) and we were hoping the service will be the same. We had a dirty bed sheet with blood stain in one of the beds sheets in our suite. This was so disgusting. I had to call twice to get it changed right away- but waited 45 mins to get someone to change the bedsheets. Our room was getting cleaned very late, around 4/5pm. We had to call the front desk to get our room cleaned. Out of 7days - our room was only fixed 4 times and we even left the sign that we were outdoor exploring, meaning they can clean the suite anytime. Our fridge weren't getting stocked with drinks, we had to call everyday to get bottled water. The front desk even told us to wait til morning to order bottled water instead. There was even one time that i had to go down to the bar and asked for bottled water because no one was coming, like literally we waited one night and waited in the morning after calling them again to send water. One thing that stays the same is the food- excellent food and service at the restaurants. Other than that this is a very bad experience for all of us at Ventus Ha. We will never come back here anymore. I will never recommend this resorts to anyone.
Catherine Joy
2025 年 1 月に 7 泊滞在
10/10 (非常に良い)
Maureen、Sturgeon County
カップルで旅行, 家族旅行
2025 年 1 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff are always amazing, always looking to say "yes" to any request. The building we were in was still being worked on, very new, so the mornings had moving furniture and noise. Not terrible, but suites closer to the ocean are still better for now.
Maureen
2025 年 1 月に 10 泊滞在
10/10 (非常に良い)
Nadezhda
小さなお子様連れの家族旅行
2025 年 1 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything except for the beach was wonderful. Me and my family had a great time, the only thing we did not like was the beach, otherwise we definitely would go back.
Nadezhda
2025 年 1 月に 5 泊滞在
10/10 (非常に良い)
Gabrielle
家族旅行
2025 年 1 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were all amazing and the restaurants and bars were great! Many different options when it comes to food and drinks. Would definitely come back
Gabrielle
2025 年 1 月に 5 泊滞在
8/10 (良い)
Amanda
出張
2025 年 1 月 15 日
良かった点 : 清潔度、施設のコンディションと設備
The resort is beautiful. Being an avid traveler, the staff here is lacking in the customer service department. The food at the Italian restaurant was not very good. The wifi that you pay for is a joke!!! Increase the price and just include it. When I left here, I went to a different resort and was thankful that I switched and did a split stay.
Amanda
2025 年 1 月に 1 泊滞在
10/10 (非常に良い)
Yenifer
2025 年 1 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Yenifer
2025 年 1 月に 4 泊滞在
10/10 (非常に良い)
ariyanna
カップルで旅行, グループ旅行
2025 年 1 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved it! Was very modern, the only thing that sucked is that i was literally living with mosquitoes
ariyanna
2025 年 1 月に 5 泊滞在
4/10 (不満)
INGA、Hyannis
小さなお子様連れの家族旅行
2025 年 1 月 13 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Poor service, no beach access, no beach area as expected, limited dining, mosquitoes everywhere, dirty classes .. looks like the stuff doesn’t care about anything.. the pic not same as what you see on Expedia or other websites.. they didn’t update even the map..
INGA
2025 年 1 月に 7 泊滞在
10/10 (非常に良い)
Adeem
家族旅行
2025 年 1 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved the various options of being able to access all the different pools and areas of the facility along with multiple dining options. Golf carts weren’t always available, so make sure you don’t mind the walking (which is not too bad).
They can improve their beddings and pillows in general, as they weren’t the best.
Adeem
2024 年 12 月に 7 泊滞在
10/10 (非常に良い)
Christophe
2025 年 1 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Christophe
2025 年 1 月に 7 泊滞在
10/10 (非常に良い)
Brenda
家族旅行
2025 年 1 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What a beautiful stay! Feels very luxurious and the resort was so big! Lots to do and see, the children just loved the water park. Food was fabulous!
Brenda
2025 年 1 月に 1 泊滞在
10/10 (非常に良い)
vito
家族旅行
2025 年 1 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They got a little cheap with the pool towels but other than that it was perfect
vito
2025 年 1 月に 7 泊滞在
6/10 (普通)
Bethany
2025 年 1 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful property. Elevator was broken and I was on the fifth floor. Also the included food options being on the other side of the resort was a bit annoying.
Bethany
2024 年 12 月に 6 泊滞在
6/10 (普通)
LY P
2025 年 1 月 11 日
良かった点 : 清潔度
LY P
2024 年 12 月に 5 泊滞在
6/10 (普通)
Meliver Aramburo
2025 年 1 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Meliver Aramburo
2025 年 1 月に 7 泊滞在
8/10 (良い)
Brian
家族旅行
2025 年 1 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a nice place to stay.
Brian
2025 年 1 月に 4 泊滞在
8/10 (良い)
Jonathan
小さなお子様連れの家族旅行
2025 年 1 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bel hotel avec une portion neuve donc en parfait état, beaucoup de restaurant à la carte inclus, buffet interessant avec sushi roulés frais devant vous,
Nourriture bonne qualité bien qu’on est pas dans la fine cuisine. le ventus HA est tranquille mais nous avons accès aux autres hôtels ainsi que leur bars et restaurant. La plage est moche mais les piscine sont bien et il est facile d’avoir une chaise.
Jonathan
2025 年 1 月に 7 泊滞在
2/10 (非常に不満)
Maher
2025 年 1 月 10 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I was placed in Building 31, which was still under construction. The noise was extremely loud, both in the morning and evening, making it impossible to sleep. I felt uncomfortable throughout my stay and raised my concerns with the front desk, but nothing was done. Additionally, on rainy days, there were no umbrellas available, and I had to walk in the rain every day.
Given these issues, I would like to request compensation for my experience.
Maher
2025 年 1 月に 6 泊滞在
10/10 (非常に良い)
Agnieszka
2025 年 1 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is a wonderful spot for a vacation! The staff truly go above and beyond to make you feel welcomed and at home. With easy access to the beach, delicious food, and spotless rooms, it’s hard not to enjoy your stay. The restaurants are fantastic too, adding to the overall positive experience!
Agnieszka
2025 年 1 月に 5 泊滞在
6/10 (普通)
Michele
家族旅行
2025 年 1 月 9 日
良かった点 : 清潔度
We upgraded and wanted ocean view at the Ventus property. We’re told not available. Stayed at the Ha. First arrival a/c didn’t work. Said they fixed. Didn’t. Hot first night. Moved rooms. A/C didn’t work. Fixed the second day. Didn’t. Froze. It stuck on. Aromatherapy wasn’t done early enough so we missed out a night. Special pillow wasn’t available. View was of construction workers building the unit across from us. Heard banging. Asked to be moved to ocean view. Didn’t need butler but wasn’t offered this option. Paid for it. Was reimbursed 1/2 of our upgrades but still didn’t need the vip. Moved to ocean view 4th day (downgrade) according to their pricing but wasn’t compensated the downgraded price. Was offered 2 30 minute massages then was going to take it away for giving us the view we wanted. I refused that. She said we could keep it. They were very reluctant to have us off the Ha property for some reason. Much happier at the Ventus side beach side. Still didn’t NEED the butler vip service. It was nice but we don’t drink top shelf. We didn’t use the complimentary snacks at the platinum rooms etc. once we were told our desired room wasn’t available we looked in their website and they were always available so we were betrayed and deceived. I would not stay again from our experience but others said they loved it. We are not high maintenance people. Just wanted a view and to relax. Not keep moving around from room to room. I am waiting on a better reimbursement from Expedia
Michele
2025 年 1 月に 7 泊滞在
2/10 (非常に不満)
Mikayel
家族旅行
2025 年 1 月 9 日
気になった点 : スタッフとサービス、設備とサービス
Place was overcrowded. Staff was unhelpful, specifically the managers.Food below average and not fresh at times . Drinks watered . WiFi is extra 60$ No dining was available to book 4 days prior.