I had a fantastic time at the establishment. It is probably about my sixth time staying there and this time I upgraded to platinum it came with a swim up room a private butler transportation to wherever you need it 24 hour room service laundry services as well as a bottle of wine, fresh fruit, and chocolate. I will say that my butt, MANUEL was amazing. He went above and beyond to make sure I was OK the afternoon butler Omar was a little bit lazy and very hard to locate at times. This hotel is phenomenal and I am so grateful to have stayed here one more time .
Lauren
2025 年 7 月に 7 泊滞在
10/10
Everything
catarino
2025 年 7 月に 4 泊滞在
10/10
Whilst we had a challenge during our check in due to what appears to be a miscommunication between Expedia and VENTUS Ha, we had a great time during our stay. The staff were friendly and the property was well kept. The staff do their best to get everyone entertained and for us the Italian restaurant was won the restaurant best restaurant out of the 9 competitive restaurants. Overall, our 4 hours of stressful checking time was worth it even though we felt our welfare wasn’t considered as a priority. I wouldn’t factor this in my review because I think is not fair on the hotel. However, I would recommend they prioritise the welfare of their clients over money.
Richard
2025 年 6 月に 4 泊滞在
10/10
The grounds were immaculate, super clean rooms and pools! The staff was wonderful and there were plenty around. The food was great and plenty of choices - buffets and sit down options. Lots of pool locations to choose from. Big bonus was at one of the pools has a 'mountain' that the kids (7 & 10) could JUMP off of into a 12ft pool - the jump was about 10ft high! And a slide that was pretty fast! Lifeguards were supervising. Pool activities were fun to watch. Drinks were great! Room service is INCLUDED! (and super good too!) They did a wonderful 4th of July celebration - a huge spread of BBQ foods and activities!
Couple of things we wish we knew before booking:
the Ventus Ha is across the street from the main dining options - buffets and most sit down restaurants. The walk was about 5-10 minutes from our room to get to anywhere. No clear explanation of the dining locations at check in. Took us an afternoon of exploring to figure out where all the dining options were. Just need to plan accordingly or you will do more walking than necessary! (You definitely get your steps in no matter what!)
You only get 2 devices on their WiFi for free - anymore than that, you pay $60 a device for the week to get on their WiFi. We didn't know that when booking and we were a family of 5. Ended up using our cellphone international plan for the others. And you couldn't hotspot to the other devices and couldn't screencast to the TV or to other devices.
Sharon
2025 年 7 月に 7 泊滞在
10/10
It was beautiful. We loved the food, entertainment and the pools.
Hannah
2025 年 7 月に 4 泊滞在
10/10
Very friendly people with positive attitude
Dante Patricio Gomez
2025 年 7 月に 3 泊滞在
10/10
Guys, I had no idea that we could have so much fun at the all inclusive Ventus Ha. We are owners at the Royal Haciendas. But we will never go back after experiencing Ventus Ha. It was way better! Tons more action here. Better food, better service. They made us feel like Royalty. Might want to remember to bring lots of 5s and 10s cause your going to want to tip everybody!
Mildred
2025 年 7 月に 6 泊滞在
10/10
Excellent. Management and staff take pride in this gem. Food is well managed and expertly prepared. You can see the result of good planning and management across the resort campus. Want to go again.
Aaron
2025 年 6 月に 6 泊滞在
8/10
The resort is good. The building is new. The restaurants are good, but booking a dinner is complicated.
Lucia
2025 年 7 月に 3 泊滞在
8/10
The room was new and clean. The smell was horrible by the beach. Only time they would come to clean our room was at 9pm. Hard to get dinner reservations. The buffet is way to small for 3 properties to use.
Kasey K
2025 年 6 月に 8 泊滞在
2/10
The hotel was not very accommodating or empathetic when we had bed bug concerns (over 40 bites all over) and required us to go to the lobby multiple times to get it resolved. Once we were moved to a new room, the room did not appear to be cleaned very well (hair ties, rags found, dirty floors) and lights in the bathroom were not working. The maid also never came to clean the 2nd room we were in. We would not stay here again.
Danielle
2025 年 6 月に 8 泊滞在
10/10
The food was great at Kobo and Aakat. The pools always have good spots to have some rest. Rooms are huge and well clean.
Mauricio
2025 年 7 月に 4 泊滞在
8/10
This is our 3rd time returning! We enjoy being able to go to their sister resorts, the adult pool, and
Raul
2025 年 6 月に 3 泊滞在
10/10
Excellent
catherine
2025 年 6 月に 7 泊滞在
10/10
Overall, it was a great experience for the whole family. Outstanding services and very cordial staff. Would definitely recommend.
Saul
2025 年 6 月に 7 泊滞在
10/10
Beautiful place and beautiful people.
Victor Miguel Acosta
2025 年 6 月に 7 泊滞在
10/10
Great quiet retreat close to Cancun.
Marcin
2025 年 5 月に 7 泊滞在
10/10
Overall a great 6 night stay. The beach is an underwhelming part of the resorts but overall a fantastic stay.
Dakota
2025 年 5 月に 6 泊滞在
10/10
Property was clean, staff was friendly and amenities were all new and nice. The kids club was fantastic!
Adrienne
2025 年 6 月に 6 泊滞在
10/10
This is my 3rd time staying at this property! I loved it again and would come back for a 4th.
Shally
2025 年 6 月に 3 泊滞在
10/10
This property was real quiet. Nice pools. Good food. Feel free to explore other El Cid properties when you are there. Room Service 24/7 with real delicious food. Everything was good except the beach was full of seaweed and they are doing a lot to keep the beach clean.
Thomas
2025 年 6 月に 4 泊滞在
8/10
If you’re looking for clear water or nice beach, look elsewhere. Hotel is nice, good restaurants-Dolores Market was the most variety and the Hacienda Mexican and Koto Hibachi were great and room service was provided. This hotel Ventus Ha is across the street from the beach, and most of the events and restaurants but golf cart rides are provided upon request at valet stand. The hotel is very clean and cared for, but there are wild animals running around like raccoons and coati. The beds were soft and the water pressure was great, with nice bathrooms. The seaweed was a bummer but not hotels fault. The pools were relaxing at Ventus Ha, the rooftop pool (adults only) was awesome. The Main Marina pool was super fun and exciting with the games, volleyball and jumping rock and slides. The drinks were always delicious and delivered poolside. Overall a great choice for food and service, but would stay elsewhere for a nicer beach.
Andrea
2025 年 6 月に 6 泊滞在
10/10
Nice
Nair Maria Tapia El
2025 年 6 月に 7 泊滞在
8/10
We really enjoyed the property and amenities. I know it's out of their control but we wish we could have used the beach. They could be a little more responsive with requests for additional towels. Overall we thought the property was really nice and we would stay there again.