See all properties

Hotel Puerto Palace

4.0 star property
Family-friendly hotel with 2 outdoor pools and 2 hot tubs

Choose dates to view prices

Photo gallery for Hotel Puerto Palace

2 outdoor pools, pool umbrellas, sun loungers
Front of property
TV
Front of property - evening/night
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Spa
  • Gym
The current price is ￥16,104
￥17,231 total
includes taxes & fees
Apr 22 - Apr 23

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Standard Single Room

Down comforters, minibar, desk, blackout drapes

Standard Single Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Down duvet
Blackout drapes/curtains
  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

Down comforters, minibar, desk, blackout drapes

Standard Triple Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Bidet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

View all photos for Economy Triple Room

Down comforters, minibar, desk, blackout drapes

Economy Triple Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Down duvet
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Down comforters, minibar, desk, blackout drapes

Standard Double Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Down duvet
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Economy Double Room (2 adults + 1 child)

Down comforters, minibar, desk, blackout drapes

Economy Double Room (2 adults + 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Bidet
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (2 adults, 2 children)

Down comforters, minibar, desk, blackout drapes

Family Room (2 adults, 2 children)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Family Room (3 adults and 1 child)

Down comforters, minibar, desk, blackout drapes

Family Room (3 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Double Room Single Use

Down comforters, minibar, desk, blackout drapes

Double Room Single Use

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Bidet
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Single Room, Sea View

Down comforters, minibar, desk, blackout drapes

Standard Single Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Bidet
  • Sea view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room, Pool View

Down comforters, minibar, desk, blackout drapes

Standard Single Room, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Bidet
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room Single Use, Pool View

Down comforters, minibar, desk, blackout drapes

Double Room Single Use, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Bidet
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Economy Double Room

Down comforters, minibar, desk, blackout drapes

Economy Double Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Bidet
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Single Use, Sea View

Down comforters, minibar, desk, blackout drapes

Double Room Single Use, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Bidet
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room (3 adults)

Down comforters, minibar, desk, blackout drapes

Family Room (3 adults)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
2 bedrooms
  • Sleeps 3
  • 1 King Bed and 2 Large Twin Beds

View all photos for Double Room, Pool View

Down comforters, minibar, desk, blackout drapes

Double Room, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Down duvet
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Double Room, Sea View

Down comforters, minibar, desk, blackout drapes

Double Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Down duvet
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Triple Room, Sea View

Down comforters, minibar, desk, blackout drapes

Triple Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Bidet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 2 Large Twin Beds OR 3 Large Twin Beds

View all photos for Triple Room, Pool View

Down comforters, minibar, desk, blackout drapes

Triple Room, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Bidet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

View all photos for Double Room, Pool View (2 adults and 1 child)

Down comforters, minibar, desk, blackout drapes

Double Room, Pool View (2 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Down duvet
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Sea View (2 adults and 1 child)

Down comforters, minibar, desk, blackout drapes

Double Room, Sea View (2 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Down duvet
Blackout drapes/curtains
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Standard Room (2 adults and 1 child)

Down comforters, minibar, desk, blackout drapes

Standard Room (2 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Down duvet
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room (4 adults)

Down comforters, minibar, desk, blackout drapes

Family Room (4 adults)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

About the neighborhood

Map
38400, Tenerife, Puerto de la Cruz, c/ Dr, Cobiella Zaera s.n.

What's nearby

  • Taoro Park - 7 min walk - 0.6 km
  • Plaza del Charco - 14 min walk - 1.2 km
  • Puerto de la Cruz Town Hall - 16 min walk - 1.4 km
  • Loro Park - 3 min drive - 2.4 km
  • Lago Martianez Swimming Pools - 3 min drive - 1.9 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 29 min drive

Restaurants

  • ‪Casa Mel - ‬10 min walk
  • ‪Tasca el Olivo - ‬11 min walk
  • ‪Restaurante-Pizzeria Don Camilo - ‬13 min walk
  • ‪Blanco Bar - ‬11 min walk
  • ‪Alberto's Bar - ‬4 min walk

About this property

Hotel Puerto Palace

Upscale family-friendly hotel near Plaza del Charco
Located close to Lago Martianez Swimming Pools, Hotel Puerto Palace provides a free breakfast buffet, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna or 2 hot tubs, and indulge in a massage or a manicure/pedicure. Pilates classes and fitness classes are offered at the gym; other things to do include basketball and volleyball. Free in-room WiFi is available to all guests, along with mini golf and a garden.
Other perks include:
  • 2 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking
  • An outdoor tennis court, babysitting (surcharge), and meeting rooms
  • A porter/bellhop, concierge services, and coffee/tea in the lobby
  • Guest reviews say great things about the helpful staff
Room features
All 314 rooms include comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Rainfall showers, bidets, and shower/tub combinations
  • Balconies or patios, daily housekeeping, and desks

Languages

English, French, German, Italian, Portuguese, Spanish

Similar properties

2 outdoor pools, pool umbrellas, sun loungers

Hotel Las Aguilas Tenerife, Affiliated by Melia

  • Pool
  • Breakfast included
  • All inclusive
  • Kids pool
8.6 out of 10, Excellent, 134 reviews
The price is ￥20,380
￥21,807 total
includes taxes & fees
Apr 2 - Apr 3
Hotel Las Aguilas Tenerife, Affiliated by Melia

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Children's pool
  • Fitness classes
  • Gym
  • Library
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,458 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per day

Property payment types

Important information

Optional extras

  • In-room safe fee: EUR 2.50 per day
  • Rollaway bed fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace
Hotel Puerto Palace Hotel
Hotel Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Hotel Puerto de la Cruz

Frequently asked questions

Does Hotel Puerto Palace have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Hotel Puerto Palace?

As of Mar 25, 2025, prices found for a 1-night stay for 2 adults at Hotel Puerto Palace on Apr 22, 2025 start from ￥16,104, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Puerto Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerto Palace?

Self parking is free at this property.

What time is check-in at Hotel Puerto Palace?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Puerto Palace?

Check-out is at noon.

Where is Hotel Puerto Palace located?

This family-friendly Puerto de la Cruz hotel is located near the beach, within a 15-minute walk of Taoro Park and Plaza del Charco. La Vola and Garden Beach are also within 15 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Puerto Palace Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 182 out of 447 reviews
Rating 8 - Good. 187 out of 447 reviews
Rating 6 - Okay. 52 out of 447 reviews
Rating 4 - Poor. 19 out of 447 reviews
Rating 2 - Terrible. 7 out of 447 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Matthew James Edward

Nice hotel, but absolutely nothing to do locally
Stayed 4 nights in Feb 2025

10/10 Excellent

Mihai

All is beautiful!
Stayed 3 nights in Nov 2024

10/10 Excellent

Allison jane

The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back
Stayed 10 nights in Sep 2024

10/10 Excellent

Martina

Great hotel
Stayed 14 nights in Jul 2023

10/10 Excellent

Xiaoyi

Good hotel, kids friendly
Stayed 12 nights in Aug 2023

10/10 Excellent

Sigrún

Loved it!
Stayed 3 nights in Jun 2024

10/10 Excellent

Augustina

Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
Stayed 4 nights in Jun 2024

10/10 Excellent

Emmanuel

Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Stayed 3 nights in Dec 2023

10/10 Excellent

Sebastián

Great stay, looking forward to coming back.
The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.
Stayed 8 nights in Oct 2022

6/10 Okay

Jane

Liked: Staff & service
Dated hotel on outskirts of town.
The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town. The swimming pool area is lovely and well maintained and the main attraction to the property. They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jim

Nice place
Stayed 1 night in Oct 2022

10/10 Excellent

Jenny

Solo traveller
Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.
Stayed 3 nights in Jun 2022

8/10 Good

Tomas

Great pool area. WIFI not really up to par in the room. Scetchy.
Stayed 5 nights in Dec 2023

10/10 Excellent

jesus

The ac control button is limited to four settings and the top setting is just ok.

8/10 Good

Jonas

No so bad at all.
Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
Stayed 9 nights in Dec 2023

10/10 Excellent

Jacqueline

Great stay, wonderful staff.
Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area. Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned. Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.
Stayed 16 nights in Jul 2022

10/10 Excellent

Verified traveler

Hotel with a wonderful area inside!
Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
Stayed 9 nights in Jan 2024

8/10 Good

Jacobus

Mooie accommodatie, schoon, vriendelijk personeel. Goede zwembaden ook. Ontbijt was goed, diner was wat matig qua kwaliteit.
Stayed 5 nights in Feb 2025

10/10 Excellent

florence

Hôtel très bien placé. Belle décoration, chambre confortable, personnel souriant
Stayed 7 nights in Feb 2025

10/10 Excellent

Aude

Hôtel calme, à 15 min du centre-ville de Puerto. Demi-pension qualitative grand choix de plats, personnel serviable et agréable, piscine et jacuzzi appréciables meme en décembre. Propreté irréprochable, les femmes de chambre passent tous les jours. Je recommande les yeux fermés.
Stayed 7 nights in Dec 2024

10/10 Excellent

francisco javier

Muy bien
Stayed 6 nights in Dec 2024

8/10 Good

Lena

Dommage la cuisine restaurant juste au-dessous sent fort matin. La baignoire devrait être débouchée, la salle de bain sent un peut fort le soir. Sinon, desk reception: les deux femmes sont top, merci beaucoup pour vôtre assistance !
Stayed 9 nights in Dec 2024

10/10 Excellent

Miguel

Stayed 3 nights in Dec 2024

10/10 Excellent

Olaf

Stayed 2 nights in Nov 2024

10/10 Excellent

Gerald

Stayed 13 nights in Nov 2024