First of all these two rooms were supposed to be connected. When I get to the hotel, they tell me they don’t have any rooms that connect at all. It was supposed to have a heated indoor pool, and they did have an indoor pool that was that the water was cold as ice. This means me and my husband had to sleep in different rooms with two grandchildren in each room, not the experience I was looking for not happy with Hotels.com. I asked if I was speaking to the front desk and they said yes they lied.
Elizabeth
2025 年 2 月に 1 泊滞在
10/10 (非常に良い)
Linette
家族旅行
2025 年 2 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Linette
2025 年 1 月に 1 泊滞在
10/10 (非常に良い)
Kendra
出張
2025 年 2 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property opened December 2024. It's a great opportunity to stay in a brand new facility.
Kendra
2025 年 1 月に 1 泊滞在
8/10 (良い)
Clarissa、Lamar
2025 年 1 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I liked how clean it was, and everyone was nice on staff. I just did not like that they did not have actual breakfast, only bagels muffins stuff like that
Clarissa
2025 年 1 月に 1 泊滞在
2/10 (非常に不満)
Jeremy
2024 年 12 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
They were not going to allow me to stay at the property because I was local. They said it was policy. This sounds absolutely absurd to me. What if my house were flooded and I needed shelter? I paid in advance. What possible policy reason can they have to reject a customer based on geographic location? I will never stay at this hotel again. In fact, I wish there were a way to not have paid them at all. I don’t support this kind of nonsense and would never again. I only stayed there because I had no other option at such short notice.