When we arrived we had to vacuum the walls which were full of cobwebs and dead and living insects. Also the bedroom sheets had hair in them, so I had to wash all the sheets and pillow cases in the house before we slept the first night. I had to clean out the dryer which was full of ratted up hair. There was a missing sheet in one bedroom. The protective covers on 2 beds were in even poorer condition. I just removed them and did not even try to wash these because there was hair and dirt stuck. My kids just slept on top of the beds with their sleeping bags. There was also one broken plastic cup, which I threw away because it leaked. When we left, we followed all instructions and left the house in immaculate and better condition than when we arrived. We took pictures of other houses in the neighborhood, so we could stay in the same area again but hopefully lease from a different and cleaner property owner. We overlooked the condition of the property and did not complain. We like to be pleasant renters as we vacation globally and frequently. I was shocked to get a call this morning that we damaged the house. The house was spotless and nothing was stolen. None of what was stated took place, except for the missing cup which was broken before our first use. We are accused of steeling two pillow cases from the master bedroom, which I placed on the floor by the washing machine as required. I did throw away a broken cup, but planned to inform them as to why. We were also accused of stealing cleaning supplies, which the owner said that we used 10 rolls of toilet paper and 4 rolls of paper towels. I Think that is reasonable usage over 4 days and not stealing. They accused of taking forks. These were never removed from the house. All silverware were left washing in the dishwasher when we departed. I even cleaned the sink and countertop which was not required. We are being accused of putting a “dime size hole in fabric on dining room bench” and causing a “broken wheel on bed upstairs.” This did not occur. We are also accused of stealing a cutting board, which my son-in-law put away in the lower cabinet the night before we left right in front of me.
We have stayed in rentals for 25 years and rented from the same owners year after year. We have NEVER been accused of such lies. Either someone knew the lock code and broke into the house after we left and mysteriously did this damage or this owner just wants to keep a leaser’s deposit to fix his place.