For a 5 star hotel it lacks a few things, housekeeping in the room was a bit hit & miss, had to top up out tea/coffee tray ourselves, breakfast was very disorganised, tables were not set, waited ages for coffee then there were no cups, and areas around the hotel are very unsafe for the elderly and small children, lots of little hidden steps, witnessed two falls which could have potentially been quite bad, hotel needs an uplift , and I object to being charged a service fee every time I made a purchase from the bar, even for just water ! Although overall our stay was good, we would not return to this hotel