Polney Loch

Overall a let down, expected so much more. Hotel facilities are good, great area, good gym, pool and restaurant (if not a bit pricey for what you’re getting). But it needs investment, a deep clean and some staff training. Staff overall were friendly and helpful, and room was a good size. However, hotel really needs a deep clean, while the beds and bathroom were clean, the carpets were filthy, room was dusty, there were stickers on side of bed with dead moths in it (assume it’s to catch them). below what you would have expected from the hotel. Of the 3 nights we stayed, first day beds were done, but tea/coffee not refilled, no clean cups, and carpets not vacuumed. Phoned twice over 4 hours to get some teabags for the room. Second day room wasn’t even visited, beds not done, no new towels, no new cups, bins not emptied. Returned to hotel at 4pm. Had to call again No parking on second day because of a wedding on with inconsiderate drivers (4/5 cars parked over lines). Reg numbers given, was told it would be raised with duty manager. Saw others raising same issue with reception, nothing done about it as far as I could tell. Good breakfast, although told we had to pay £8 per child even though we were told everyone included when we phoned prior to booking. Duty manager sorted this quickly, no fuss which was good. Dinner at restaurant was good, pricey but charged for 2 year old despite booking confirmation stating kids under 5 are free with adult meal. Refunded.

Bus and train routes were within walking distance as were the Wallace monument and the bridge of Allan. The restaurant on the lower level of the hotel was excellent and quite busy ( which speaks to its popularity). Castle view room was quite luxurious and our daily “breakfast basket “ was perfect. Highly recommend this hotel/restaurant.

Lovely hotel with very friendly and efficient staff. A little tired around the edges but the staff make up for that. Food is excellent; dinner and breakfast menus are very good. Conservatory area is lovely with nice outlook. Excellent place for a short break.