I needed a quick and comfortable stay in central Plymouth as I'd come to pick my daughter up who was a student to take home for the festive break.
I've stayed here before and it hit all the stars: comfortable, clean and useful free secure parking on site in its basement.
This time it was all the above bar the parking scenario - which had changed considerably since my last stay a few months previous.
Parking was no longer free (or secure it turned out) and I was informed there would be a £9 additional charge as a guest to park at the hotel. While not ideal I was prepared to pay this as it was still in their secure basement car park.
Frustratingly though after initially parking ok on site I nipped out briefly in my car only to get back and find there was no longer any spaces free on site in the basement.
I approached reception and was told that I had to take my car off site instead now to an open and much less secure city centre multi storey car park and pay a sizeable £15 instead to park overnight now.
There were two or three other frustrated guests at reception having exactly the same conversation when I was there too -so I wasn't alone in my experiences of the parking situation at this hotel.
In short: a satisfactory room overnight spoiled by an inadequate, costly and insecure parking arrangement at this hotel.
Andrew
2024 年 12 月に 1 泊滞在
10/10 (非常に良い)
anthony
2024 年 12 月 11 日
anthony
2024 年 11 月に 1 泊滞在
6/10 (普通)
Timothy、Cowes
カップルで旅行
2024 年 12 月 10 日
良かった点 : 清潔度、スタッフとサービス
Property is a bit tired.
Timothy
2024 年 12 月に 1 泊滞在
10/10 (非常に良い)
Ajay、Aylesbury
出張
2024 年 12 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very comfortable stay again at this property.
All the staff were excellent they were all friendly professional and courteous.
Lovely bar very relaxing and comfortable.
Bedroom was clean well maintained and with good amenities.
Ajay
2024 年 12 月に 1 泊滞在
10/10 (非常に良い)
Alex
2024 年 12 月 5 日
Great stay
Alex
2024 年 11 月に 6 泊滞在
8/10 (良い)
James
2024 年 12 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
James
2024 年 11 月に 3 泊滞在
8/10 (良い)
Martin
2024 年 12 月 3 日
良かった点 : 清潔度、スタッフとサービス
Staff were very good. Car parking worked well. Good value for money. Decor and furnishings need a refresh.
Martin
2024 年 11 月に 2 泊滞在
10/10 (非常に良い)
David
2024 年 12 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
David
2024 年 11 月に 14 泊滞在
10/10 (非常に良い)
James P
2024 年 11 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is newly refurbished, the team are excellent, friendly and courteous and the rooms are spacious.
James P
2024 年 11 月に 1 泊滞在
8/10 (良い)
Sarah
カップルで旅行
2024 年 11 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good value for money. Easy access from the station and for town.
Only negative for us was that the duvet barely covered the mattress so we were left poking out each side! Thankfully the room was warm and the bed comfy!
Sarah
2024 年 11 月に 3 泊滞在
8/10 (良い)
Judith
カップルで旅行
2024 年 11 月 25 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great for an unplanned overnight when stranded at plymouth station due to Storm Bert.
Judith
2024 年 11 月に 1 泊滞在
6/10 (普通)
Michele
カップルで旅行
2024 年 11 月 24 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Staff very friendly and helpful but property is showing signs of age and is in need of a refurb. Our mattress seemed to be sunk in the middle so spent night feeling like I was going to roll into middle of bed!
Michele
2024 年 11 月に 1 泊滞在
8/10 (良い)
MARTIN
2024 年 11 月 18 日
MARTIN
2024 年 10 月に 1 泊滞在
10/10 (非常に良い)
Ahsan
カップルで旅行
2024 年 11 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent service and helpful staff. Excellent breakfasts.
Great central location.
Ahsan
2024 年 11 月に 2 泊滞在
8/10 (良い)
Georgios
2024 年 11 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly people. They know how to welcome their customers. Very quiet room which was perfect for me.
Amazing and "rich" choice of breakfast.
My only issue was that there was no heating at all and room was a bit chilly. Other than that everything was great. Definitely will stay again in the future.
Georgios
2024 年 11 月に 1 泊滞在
10/10 (非常に良い)
Karen
グループ旅行
2024 年 11 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Been here so many times over the years safe reliable easy access to every where buses trains taxi’s couldn’t fault it rooms clean and warm and quiet at night
All the staff were so helpful and nothing was too much trouble for them. Our room had plenty of room for my mobility scooter, without it impeding me moving around. The staff in the breakfast area were very helpful. The central location of the hotel was excellent, especially as I was meeting up with my sister every day.
Susan
2024 年 9 月に 4 泊滞在
10/10 (非常に良い)
Jayne
カップルで旅行
2024 年 11 月 9 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Ideally placed being in the centre of the city. Not too far to walk to the Barbican, the Hoe or Drakes Circus where the better shops are. We found a good range of eateries. The hotel itself was very friendly and staff were most helpful.