6/10 (普通)
Amairani S.
2024 年 12 月 3 日
気になった点 : 清潔度
Riviera vacation
I meticulously planned this trip to Playa del Carmen to celebrate my grandfather's birthday, booking our accommodations nearly a year in advance to ensure that every detail was perfect. I had high hopes for this special occasion, envisioning a wonderful getaway for my family.
Unfortunately, upon our arrival, I was disheartened to discover that the property management had no record of our reservation for that date. As a result, the house was not clean or prepared for our stay, which was incredibly disappointing. The staff at the property were generally helpful and friendly, and even their dog added a warm touch to the atmosphere.
To make amends for the oversight, we were issued a refund for one night's stay. However, we faced the uncomfortable situation of having to spend our first night in a house that was not up to our expectations of cleanliness and comfort. It was particularly embarrassing for me to present such inadequate accommodations to my family, especially considering the effort I had put into planning this memorable celebration.
Amairani S.
2024 年 11 月に 4 泊滞在