Recomiendo demasiado este hotel, es un hotel q hicieron en medio de selva, conservaron muy bien la naturaleza. Mitad del hotel esta encima de rios y cascadas lo que hace que no haga tanto calor. Hay animales en todos lados, que son tranquilos y no hacen nada. Comida esta muy rica,muchas opciones. Sobre todo las personas que trabajan son muy bien capacitadas y muy amables.
宿泊されたお客様
2021 年 9 月に 2 泊滞在
10/10
Married at Iberostar Quetzal/Tucan 25 years ago and back to celebrate. Food was better than we remember and the property so well maintained and love all of the wonderful garden and animals.
Adrianne
2025 年 7 月に 5 泊滞在
6/10
The property itself is very nice, well kept grounds, decent food, plenty of seating. The room AC is set at 22 so I asked to have it lowered to 19 it was lowered but in no way was it working correctly. I lowered more to 16, still felt like 22 in the room. The shower temperature can fluctuate quickly from excruciatingly hot to very cold. DO NOT LEAVE KIDS IN THERE THEY MAY GET HURT. The water machine on our floor was t working. On top of that they lure you into a presentation to sell you a package membership in their ‘Club’. It took over two hours. And went from 159k US for a house to the cheapest package for 20k US. Don’t waste your time you’ll miss out on getting a good sitting spot by the pool!
Lorna Gwynn
2025 年 6 月に 8 泊滞在
6/10
La atención en el bar de las albercas es pésima, te atienden muy mal, gente despota! La gente de animación muy bien, recepción y meseros en los bufetes excelente, las hostes algo
Elitistas tirándole a la discriminación, las habitaciones huelen algo a humedad, encontramos una cucaracha en la habitación y también en el sport bar,
Rodrigo
2025 年 6 月に 5 泊滞在
6/10
Robert
2025 年 6 月に 3 泊滞在
10/10
We enjoyed the natural environment with wildlife and waterfalls, the delicious food and drinks, the attentive staff, the beautiful pools, and beach. Unfortunately, the seaweed was very thick on the beach during our visit but good attempts were made to remove it.
Kelly
2025 年 6 月に 4 泊滞在
8/10
This is my 2nd stay on this property. It has changed since my 1st. The most remarkable is the wildlife on the property is amazing. Many Caotis, Flamingos, Neutra looking rodents, tortoise, and Peacocks. I learned they caged the howling monkeys. Didn't see any this time but occasionally heard them, unlike last time I saw them a great deal during my stay.. Did see a couple spider monkeys. I enjoyed the monkeys most.
Russell
2025 年 6 月に 8 泊滞在
10/10
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
Jorge
2025 年 5 月に 5 泊滞在
10/10
Nos gustó mucho el entorno del hotel, su vegetación y fauna. El equipo de entretenimiento bastante bueno, la limpieza excelente, el trato del personal es muy bueno. La comida tiene excelente presentación, sin embargo a algunos alimentos les faltaba sabor, pero en general bien.
No nos queríamos ir, sin duda volveremos.
Natalia
2025 年 5 月に 5 泊滞在
8/10
This property was very clean and well kept.
I went as a solo female traveler and I felt safe at all times.
I feel like Iberostar properties are very eco friendly.
I loved the wildlife all around the property.
Heather E
2025 年 5 月に 4 泊滞在
10/10
Beautiful property, loved it
Sarah
2025 年 5 月に 5 泊滞在
8/10
Very tropical, lush vegetation well taken care of.
The only negative thing I found was breakfast buffet the wait staff was slow to serve you felt even looked over to get coffee even if they walked close by. Ore cleaning off tables
Brigitte J
2025 年 5 月に 10 泊滞在
10/10
I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!
Sophia
2025 年 5 月に 4 泊滞在
10/10
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
Cathy
2025 年 4 月に 6 泊滞在
10/10
Excellent property and excellent service. Thank you Iberostar!
GAGIK
2025 年 4 月に 7 泊滞在
10/10
Vladimir
2025 年 4 月に 3 泊滞在
10/10
It was great
Marie
2025 年 4 月に 10 泊滞在
10/10
We have stayed here 4 times. Really like the beach area. Rooms could use more outlets- we brought an extender with additional outlets. Food is good no great, but could always find something good. Staff is friendly. Not aggressive with time share pitch. They will bring it up, but didn’t push when we declined.
Fred Wesley
2025 年 3 月に 7 泊滞在
8/10
We loved the outdoors. The green areas and animals were beautiful and entertaining. The in room bathrooms needs help though.
Andreia
2025 年 4 月に 7 泊滞在
10/10
Our stay was amazing. The resort is beautiful. So many animals. The food was delicious. The staff was friendly and helpful. Everything was clean and well maintained. If you want quiet book a room away from the theater. Booking a cabana decreases the stress of finding chairs by the pool. We will definitely return to this location.
Sarah
2025 年 3 月に 6 泊滞在
10/10
Great vacation! Food and drinks were amazing. A lot of wildlife and beautiful beach. We would come back to this resort.