This property location is great. Minimal issues getting in an out to the hustle and bustle of Pigeon Forge. The property value paid was good for what we were after, but there are several things the property owner/management should address. The cleaning staff is failing, there is a lot of dirt in this home, potentially years of dirt under couches, fridge, between table surfaces and more. The home has loose trim, dented walls from door knobs, crack drywall (normal), bad weather stripping in doors, deck boards and picnic table are peeling badly and need repaired/painted. Property has a bad propane grill (listing said charcoal), washer and dryer are not good (many issues), ice maker worked sporadically, hot tub was bath tub warm (blower didn't work), and upon arrival our assigned door entry code didn't work. As for Maintenance, upon arrival the AC unit on top floor was not working, I called for help and they were on site within an hour to fix it and was able to fix it. A second call to the maintenance line and they were able to assist us on the door code and got that squared away for us. Yes, the back door was not locked, and we were able to get into the property. Not affiliated with this property, but the neighbors also had issues getting in their unit because of a bad pass code.
All in all, the property worked for us, just had issues with the one year old crawling on the floor and coming up very dirty from the poor cleaning being completed between visitors. The location and readiness of the Maintenance staff to fix the much needed items was great. We would consider staying again here because of its location, but would hope that a few things were fixed and cleaned. Oh the resort pool area is a nice bonus to the property.