The house is nice, and the backyard is great for a staycation with friends or family. We had paid to have the pool and spa heated during our stay. It was not heated when we arrived and per the instructions, we were not to touch the remote. We reached out to let them know, and we got a response the next morning from Billie the property manager. She came by the house and the issue was resolved. It was unfortunate that we didn't get to use the spa the first night, but Billie tried to make it right.
Our only other complaints were the air conditioning wasn't working in part of the house but Billie sent out a guy to fix it the second day and we had no other issues the rest of our stay.
My other recommendation is to change the checkout time to 11:00 am, 10:00 is too early. In my experience, no other vacation rental companies have checkout times that are this early nor do hotels.
We requested a later checkout after we were told we couldn't get reimbursed for the spa not working the first day. Billie was able to make it happen for us and we checked out at 11:00.