The hotel itself is lovely and front desk staff were excellent. However there were issues with rooms being too hot. The thermostats did not work properly. I had to get another room and I saw another guest ask for another room as well, as both rooms were at 80 degrees with no way to change the temperature. The second room I got was slightly better but still too warm at 75 degrees, again with no way to change or regulate it. That was the only flaw in the stay. Otherwise the room was clean, quiet and very comfortable.
Wendy
2024 年 12 月に 1 泊滞在
2/10 (非常に不満)
Shelley
家族旅行
2024 年 11 月 18 日
気になった点 : 清潔度、施設のコンディションと設備
We reserved two rooms for family coming town for a funeral. There were issues with both rooms including not functioning thermostat and no hot water. We have stayed at this property before and were very disappointed this time.
Shelley
2024 年 11 月に 1 泊滞在
8/10 (良い)
Gregory
2024 年 10 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Gregory
2024 年 10 月に 4 泊滞在
6/10 (普通)
Dana
カップルで旅行
2024 年 10 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was some kind of construction going on all through the night that was loud and disruptive to our sleep.
I saw the hotel staging construction equipment in their parking lot, but I'm not sure where the construction was taking place.
Dana
2024 年 10 月に 1 泊滞在
8/10 (良い)
Jason
2024 年 10 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Jason
2024 年 10 月に 1 泊滞在
8/10 (良い)
Alex
カップルで旅行
2024 年 10 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Italian restaurant is AMAZING. Breakfast was a let down, not that many options and pretty expensive. Better off going out for breakfast. Room was clean, but shower was not pleasant because of very high water pressure.
Alex
2024 年 10 月に 1 泊滞在
10/10 (非常に良い)
Hunter
2024 年 9 月 21 日
Hunter
2024 年 8 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
家族旅行
2024 年 9 月 16 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall it was an ok stay ...the bed was uncomfortable, but ok for 1 night and didnt get a chance to enjoy the pool to much...think there was a kids party going on.
宿泊されたお客様
2024 年 9 月に 1 泊滞在
8/10 (良い)
Matthew
家族旅行
2024 年 9 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We enjoyed the hotel overall. Great layout in our bedroom suite. Friendly staff.
Pool was nice. Kind of dirty the first day but clean the second day. The hot tub was out of service.
It took 10 minutes of running the shower to get any warm water then was never really hot.
The mattress in the pullout couch was so thin t our kids couldn’t sleep on it. All the springs poked at them. They weee able to sleep in the couch though rather than the pullout mattress.
Matthew
2024 年 8 月に 2 泊滞在
4/10 (不満)
mark
カップルで旅行
2024 年 8 月 6 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
It was dirty! Somebody please deep clean the hallway carpets. Stains everywhere
mark
2024 年 8 月に 3 泊滞在
4/10 (不満)
Dallas
家族旅行
2024 年 8 月 6 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
The a/c wouldn’t allow us to turn it down and we asked and they said there was a cap on how low it could be. It was beyond hot in the room and could barely sleep, wouldn’t allow us to switch rooms since I didn’t book directly with the hotel.
Dallas
2024 年 8 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2024 年 7 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Just Okay
We had a good stay. The hotel lobby is very impressive. The front desk staff was very friendly and accommodating. The hotel is located close to shopping and the highway, so it's very conveniently located. Overall my room was okay but the bed was not as comfy as I'm used to at an IHG and the housekeeping did not come to our room after we requested it and it was confirmed it would happen. We left for the day and came back to an unclean room. I called the front desk and they were very accommodating and brought up some extra towels but the extra towels were a bit dingy. When housekeeping came the following day they left some used bedding in a corner of the room and did not leave extra towels but did leave a note saying to reuse our towels. There was no complimentary water as I am used to in IHG hotels. I do recall upon check in the gentleman at the front desk inform me that this particular IHG was considered a boutique IHG. Not sure if this has anything to do with the services but I think it's worth mentioning. The undersides of the cushion on the sofa sleeper also had some minimal staining.
宿泊されたお客様
2024 年 7 月に 3 泊滞在
10/10 (非常に良い)
Marneke
出張
2024 年 7 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Marneke
2024 年 7 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2024 年 7 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2024 年 7 月に 1 泊滞在
8/10 (良い)
Tenisha
2024 年 7 月 22 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Tenisha
2024 年 7 月に 1 泊滞在
10/10 (非常に良い)
Timothy
グループ旅行
2024 年 7 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very accommodating and proactive with our room due to a problem with our original room selection.