We stayed at this property from Jul 31-Aug 3/18. The problems started immediately.
1. We arrived at 11 pm on Jul 31 and retrieved the garage opener from the box outside the mgmt office. Unbeknownst to us, the home is inside a gated community. Too bad no one bothered to tell us the gate code in the instructions. For 15 min I stood aimlessly in the dark trying random gate codes. After 15 min, a vehicle leaving the development opened the gate from the other side.
2. The state of cleaning inside the home was the most disgusting I have ever seen at a VRBO property. I can provide photos. My wife glanced at the pillow covers in the master bedroom prior to putting our kids to sleep. Both pillows had random hairs stuck to the pillow cases, aside from makeup. The pillow in the closet was equally bad. The pillow covers in the 2nd bedroom were also covered in random hairs.
3. After discovering the pillows, we pulled off the mattress covers. In both bedrooms we found removable pillow tops stained in urine. The mattresses were similar. It was as if the cleaners/owner/mgmt company thought visitors would never bother looking under the sheets. Additionally, numerous hairs were stuck to the fabric of the pillow tops. The removable pillow top in the 2nd bedroom was even more gross...it contained dried spots of blood.
3. At one point, our child's ball fell under the master bed. My wife reached under and discovered a used (stained) Q-Tip in her hand. This was no longer a cleanliness issue, but now a health one.
4. The used dish sponge left under the sink contained a short, curly black hair...wow! Where did you think this hair came from?..my guess it was used to clean the sink/tub, and then placed in the kitchen.
5. The fridge was not cleaned. Most troubling was the short, curly black hair found on the lip of a glass shelf. Can you see a theme emerging? The hair was probably transplanted there by using the same sponge used in the bathroom.
6. After calling the Kiwanda rep, she sent a cleaner. When I asked for a full refund, she refused and said she didn't have the authority to do so and refunded one night. She stated the only way I could receive a full refund was if I vacated the home?!
Probably the most dismissive part of her reply was the property was a beach house, and that she has seen worse. I have stayed in Tofino (Vancouver Island) which is more rustic, and the cabin was never this filthy. I am still waiting for my damage deposit!