Thanks so much Brenda for having our guests. They enjoyed the house and everything was great about that. We're sorry that your pillow cases and towels were ruined. One of our guests has a skin condition which he uses medical skincare for and we think in his sleep and washing his body/face etc. it would have stained the set. He paid this money to cover replacements as soon as we received your message and sent his apologies.
We did feel that you were overly cautious of us, and we've never felt uncomfortable that way before. This year, we booked 18 houses in Otaki for our festival and all the rooms at Littel Hotel, and you were the only person who asked to meet us to hand a key over. Once you had, so we were technically checked in, you stayed to watch our House Manager set up. This is ok I guess but we felt uncomfortable because it didn't feel like you trusted her/us to be in your home. We just wondered if you did that with every person you let rent your home. And then after our booking we kept getting messages that we needed to pay for two extra guests because you saw that 4 beds were unmade even though we booked your house for 4 guests. Anyway, I just wanted to let you know all that because even though your house was beautiful and our guests enjoyed their stay, those particular things are the reason why we didn't give you a full 5 stars.
Thanks again.
