When we arrived for the 4:30 pm check-in (already a later than usual check-in time) the key wasn’t in the lockbox. The lockbox is a few miles down the road from the property at a local business. There were other guests there waiting for their keys, and it took a while for our calls to the emergency number provided to be returned. When we spoke to the property manger, we were instructed to go to the reception area in another building on the property where we would be given new keys. This took another 30-40 minutes while they contacted the unit owner to provide written permission to issue the new keys. It was 6 pm before we had access to the unit, and it was completely covered in dust and the bathrooms were not clean. No one had been in the unit for months. We were in town for a friends wedding and we ended up missing the rehearsal dinner because of the delay getting checked in. The next day, a goodie bag was left outside our door as an apology containing a bottle of wine, some candy, two packages of fruit snacks, and one granola bar. The wine would have been fine (I don’t drink) but the rest of the stuff looked like things that were thrown together from the office break room. It was a good location and the place would have been nice if it were clean, but overall the experience wasn’t good. I tried to contact the company before writing this to give them a chance to make it right, but I’ve been ignored.