Staff is very friendly and tried their best to help. As we happened to book the wrong room for 3 nights and the luxury room was available for the 2nd and 3rd night, staff helped to upgrade us to the room with a small fee difference. She even briefed us on the facilities of the rooms which we were grateful about.
The toilets have a musky smell but they provided air refreshener and even gave us biscuits as a compensation.
There was loud live music till about 10pm on 1 of the days as there is a pub above our room.