Stayed here before when it was the Hallmark hotel, now it's privately owned and operated using the Best Western branding. So the fundamentals remain in place and it's not bad but it could be improved and fairly easily as well. Staff numbers must be tight so reception is not manned that much. The hotel entrance is all fine but as you progress deeper into the building the state of the carpets and corridor maintenance can easily be improved. We were in room 32 so down in the depths a bit. The corridor store room doors are battered and in need of a coat of paint, the carpets need an industrial clean and/or replacing, quick fixes which would bring the standards up. Similar story in the room, some nice touches but then marks to the plaster on the walls on the edges, bathroom ceiling paint peeling off, worn carpet areas in the corners. Easily remedied though, just employ a person to bring the main areas and rooms up to scratch a bit and you could easily charge more. Bit of filler, coat of paint and a carpet cleaner - job done. Breakfast as well, for £15 the quality of ingredients needs to be stepped up a bit. Poor quality sausages are a sign of corner cutting to the detriment of the overall offering. It's a big site and obviously cash is tight but a bit of targeted investment would increase revenues.