The first room that we were put in there was mold in the bathroom on the ceiling, and the room smelled horrible. We then got switched to another room, and there was mold in the Air-conditioner, and the air conditioner leaked. No tv the whole stay either. I do not recommend this hotel.
Amanda
2025 年 2 月に 3 泊滞在
4/10 (不満)
Jessica
2025 年 3 月 2 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Jessica
2025 年 2 月に 4 泊滞在
6/10 (普通)
tony
カップルで旅行
2025 年 2 月 24 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Location was within walking distance of everything. Hotel was nice but...elevator was broken , had to use stairs every time,shower pressure was very low due to leak, tv never worked and a/c unit remote was hard to work so just turned off.
tony
2025 年 2 月に 2 泊滞在
2/10 (非常に不満)
oded
2025 年 2 月 22 日
気になった点 : 清潔度、スタッフとサービス
We never checked in. The guy at the front desk said they don’t have our reservation and that the owner of the hotel has changed. I am going to write Expedia support about that.
oded
2025 年 2 月に 1 泊滞在
10/10 (非常に良い)
Sandra
カップルで旅行
2025 年 2 月 15 日
良かった点 : 清潔度、施設のコンディションと設備
All the staff members that we had any contact with was very nice. Unfortunately the bar/ restaurant wasn't open, but we made do with what was around. I would stay here again
Sandra
2025 年 2 月に 1 泊滞在
2/10 (非常に不満)
Casandra
カップルで旅行
2025 年 2 月 14 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
There should be an option for zero stars. DO NOT STAY HERE!!!! Expedia need to remove them from their site. There was no air conditioning in the apartment. We got two box fans and I’m still waiting to hear back from the General Manager. The elevator did not work. We got hand towels to dry off with after our shower. The staff did try to the best of their ability to make the stay pleasant but our issues were just beyond what they could do.
Casandra
2025 年 2 月に 1 泊滞在
6/10 (普通)
Virginia
2025 年 2 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Virginia
2025 年 2 月に 1 泊滞在
10/10 (非常に良い)
Antoine
カップルで旅行
2025 年 2 月 12 日
良かった点 : スタッフとサービス
Convent hotel during the EAGLES SUPERBOWL WIN
Antoine
2025 年 2 月に 1 泊滞在
4/10 (不満)
Seema
2025 年 2 月 10 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Seema
2025 年 2 月に 3 泊滞在
4/10 (不満)
James
2025 年 2 月 9 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
This hotel was a mixed bag. Staff was incredibly nice, but the room itself was seriously lacking. Duvet cover and hand towel had stains. Hallway had a funky smell.
Outside of building was not secured. Non-guests could walk into hotel and access hotel room door without any restrictions. The hotel room door itself was a simple door handle key that I’m sure could be easily picked. This was particularly problematic as many hotels were being targeted by thieves during Super Bowl week. When the staff was notified they acknowledged the issue but I don’t think they could do anything about it. Appeared to be an ownership issue versus staff.
James
2025 年 2 月に 1 泊滞在
2/10 (非常に不満)
Corey
2024 年 12 月 10 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Corey
2024 年 12 月に 1 泊滞在
2/10 (非常に不満)
Ashley
カップルで旅行
2024 年 12 月 8 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed for 4 days but were supposed to stay 5. We did not have a warm blanket on the bed. The fire detectors in the room were broken. The bar and restaurant were not functioning. On our fourth day, we were told a story that management had changed October 1 and that our Expedia payment was not given to the new owners. They asked us to pay again the same price of about $1300 and to “ ask Expedia for a refund”. We of course did not do this. We spent almost 2 hours arguing with the front desk about this as they admitted that it was unprofessional and they should have been upfront with all guests that management had changed and we of course stated that it was not our problem that they were not getting their money from the previous owners. The entire time we were almost the only people staying there. The elevator was broken (she said it broke that morning but according to other reviews it looks like it broke months ago). No one ever came to check on us or clean our room in 5 days. The staff could not give us their bosses name or number for fear of their boss getting angry at them. We felt the worker was possibly being controlled or manipulated as she was living there and put an impossible situation of asking every guest to pay again. We left a night early without getting our money back for the final night as we felt it was completely sketchy and we didn’t feel safe staying there. Expedia should not be affiliated with this hotel anymore that is honestly barely functioning.
Ashley
2024 年 11 月に 5 泊滞在
10/10 (非常に良い)
宿泊されたお客様
グループ旅行
2024 年 12 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Would stay here again!
Had a great experience here, very kind staff and helpful! Right down the street from The Dome and Bourbon Street
宿泊されたお客様
2024 年 11 月に 3 泊滞在
6/10 (普通)
Christian
2024 年 11 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Christian
2024 年 10 月に 3 泊滞在
2/10 (非常に不満)
Thomas
カップルで旅行, グループ旅行
2024 年 11 月 19 日
気になった点 : 清潔度、施設のコンディションと設備
Our reservation was made in July, the property has new owners as of September. Upon arrival at check in we were told of “new rates” which were $300 higher. They tried this with several guests with NO communication prior to arrival. After plenty of protesting, they finally honored the reservation price. Never experienced anything like this before.
Thomas
2024 年 11 月に 2 泊滞在
2/10 (非常に不満)
Brian
カップルで旅行
2024 年 11 月 11 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our TV did not work, the door did not lock. I also got downgraded from a suite at the hotel I had a reservation for, to a much smaller room. I also still had to pay $150 for incidental and $100 for parking
Brian
2024 年 11 月に 3 泊滞在
2/10 (非常に不満)
Jewel
2024 年 11 月 10 日
気になった点 : 清潔度、設備とサービス
Sucked
Jewel
2024 年 11 月に 1 泊滞在
2/10 (非常に不満)
Laken
2024 年 11 月 10 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The room was falsely advertised online. After we paid for our room we were told it was a shared living space (never advised as this). The door to our shared living space would not lock and the space could be accessed by anyone off the street. We were told we would receive a refund and we never did.
Laken
2024 年 11 月に 2 泊滞在
6/10 (普通)
Joe M
2024 年 11 月 4 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Didn’t expect a window unit for an AC. Also, there was construction going on a floor above us - not very relaxing. Lastly, the shower was very odd. It was in the room not the bathroom. This was not what we expected.