We stayed for 4 days but were supposed to stay 5. We did not have a warm blanket on the bed. The fire detectors in the room were broken. The bar and restaurant were not functioning. On our fourth day, we were told a story that management had changed October 1 and that our Expedia payment was not given to the new owners. They asked us to pay again the same price of about $1300 and to “ ask Expedia for a refund”. We of course did not do this. We spent almost 2 hours arguing with the front desk about this as they admitted that it was unprofessional and they should have been upfront with all guests that management had changed and we of course stated that it was not our problem that they were not getting their money from the previous owners. The entire time we were almost the only people staying there. The elevator was broken (she said it broke that morning but according to other reviews it looks like it broke months ago). No one ever came to check on us or clean our room in 5 days. The staff could not give us their bosses name or number for fear of their boss getting angry at them. We felt the worker was possibly being controlled or manipulated as she was living there and put an impossible situation of asking every guest to pay again. We left a night early without getting our money back for the final night as we felt it was completely sketchy and we didn’t feel safe staying there. Expedia should not be affiliated with this hotel anymore that is honestly barely functioning.
Ashley
2024 年 11 月に 5 泊滞在
6/10 (普通)
Christian
2024 年 11 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Christian
2024 年 10 月に 3 泊滞在
2/10 (非常に不満)
Thomas
カップルで旅行, グループ旅行
2024 年 11 月 19 日
気になった点 : 清潔度、施設のコンディションと設備
Our reservation was made in July, the property has new owners as of September. Upon arrival at check in we were told of “new rates” which were $300 higher. They tried this with several guests with NO communication prior to arrival. After plenty of protesting, they finally honored the reservation price. Never experienced anything like this before.
Thomas
2024 年 11 月に 2 泊滞在
2/10 (非常に不満)
Brian
カップルで旅行
2024 年 11 月 11 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our TV did not work, the door did not lock. I also got downgraded from a suite at the hotel I had a reservation for, to a much smaller room. I also still had to pay $150 for incidental and $100 for parking
Brian
2024 年 11 月に 3 泊滞在
2/10 (非常に不満)
Jewel
2024 年 11 月 10 日
気になった点 : 清潔度、設備とサービス
Sucked
Jewel
2024 年 11 月に 1 泊滞在
6/10 (普通)
Joe M
2024 年 11 月 4 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Didn’t expect a window unit for an AC. Also, there was construction going on a floor above us - not very relaxing. Lastly, the shower was very odd. It was in the room not the bathroom. This was not what we expected.
Joe M
2024 年 10 月に 2 泊滞在
2/10 (非常に不満)
Alexa
2024 年 10 月 30 日
Alexa
2024 年 10 月に 1 泊滞在
2/10 (非常に不満)
Jessica
2024 年 10 月 29 日
Jessica
2024 年 10 月に 1 泊滞在
2/10 (非常に不満)
Justin
2024 年 10 月 25 日
Justin
2024 年 10 月に 2 泊滞在
2/10 (非常に不満)
Johnny
2024 年 10 月 25 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
When me and my wife arrived I was informed that I didn’t have a reservation and had to go search for another hotel which cost me more money and time for a smaller room…very disappointed
Johnny
2024 年 10 月に 1 泊滞在
4/10 (不満)
Paulane
出張
2024 年 10 月 25 日
気になった点 : スタッフとサービス、設備とサービス
No refrigerator or microwave in room no face cloths
Have a bar which wasn’t open. Rooms way too small bed is three feet from shower
Paulane
2024 年 10 月に 7 泊滞在
2/10 (非常に不満)
Lauren
2024 年 10 月 21 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Avoid at all costs!!
Lauren
2024 年 10 月に 2 泊滞在
10/10 (非常に良い)
Robert
2024 年 10 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was perfect to me. Great place to get quick to the French Quarter and also to the Superdome!
The stuff was very friendly!
Robert
2024 年 10 月に 2 泊滞在
10/10 (非常に良い)
John
家族旅行
2024 年 10 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A very unique and cool building not far from everything you could want to see in the French quarter. The neighborhood felt very safe and all the staff were attentive and kind. I would stay here again if I ever come back to NOLA.
John
2024 年 10 月に 3 泊滞在
2/10 (非常に不満)
Kathy D
家族旅行
2024 年 9 月 30 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was charged $69 for breakfast that they didn't have and they haven't refunded me yet. I stayed there two weeks ago and I'm still waiting for that refund plus a $100 deposit. The bar was never open in the three days I stayed there. Their excuse was short staff. The Internet was terrible.
Kathy D
2024 年 9 月に 2 泊滞在
4/10 (不満)
Bhuvana
2024 年 9 月 10 日
Bhuvana
2024 年 8 月に 1 泊滞在
4/10 (不満)
ShawnDe
2024 年 9 月 2 日
気になった点 : 設備とサービス
They were really inconvenient in almost everything. My room was outside the main hotel area. The elevator where my room was located did not work so I had to carry my things myself. I asked multiple times for the receipts for my hotel and they NEVER provided it. The breakfast was not always available bc the chef that cooked it wasn’t always there. They had some leaks and other infrastructure issues that cause it to feel like you were walking on damp floors. My room wastturned over properly and I had to walk to the main building to get blankets that should have been in my room. As well as there were no ice buckets, no mini fridge and no microwave all amenities I thought would be inside my room. Apparently it’s only in some rooms not all. I was very disappointed by the in person experience verse what I thought I was booking.
ShawnDe
2024 年 7 月に 5 泊滞在
6/10 (普通)
Destiny
2024 年 8 月 30 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Our TV didn’t work in our first room and there was no remote, they were quick to switch us rooms, however there was no cable for the TV in our new room.
None of the rooms have microwaves or mini fridges, I had to put my insulin for my diabetes on ice.
The rooftop bar was closed and so was the one downstairs both days we were there.
No parking for the hotel, had to pay $25 for overnight parking in a nearby garage.