Ive stayed here every time we've made the 12 hour drive and most recently came into toen for a family members funeral. We drove all night and got there early than the 3 pm check in time that is posted onto the website. I had asked about early check in and they told us no, as well as check in was at 4 pm. We were exhausted from the drive, from the heat and mentally exhausted from the loss of our loved one but they did not care. I tried to cancel it, but they did not want to give a full refund. Wasted money because we refused to stay there after the cold attitude we had gotten. I mean, the rooms aren't bad, not super but not bad. I know that a lot of workers stay there and it can get loud. Nonetheless, we wouldve continued giving them our business until that day. I hope whoever owns it, learns some compassion and understanding some day soon for the next heart broken family traveling through the night.