The staff was extremely rude and unprofessional. We arrived at the condo and it was completely unsanitary. We contacted the property manager and he was rude and basically said it was on Expedia. After talking to him further, he said they would provide a full refund but that Expedia needed to be the one to contact them.
Expedia tried to contact them on my behalf and they wouldn't respond. I'm still working work Expedia and hope they will provide a refund for our inconvenience.
Kelly
2024 年 6 月に 2 泊滞在
10/10 (非常に良い)
James
2023 年 8 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
James
2023 年 6 月に 7 泊滞在
6/10 (普通)
Heather
小さなお子様連れの家族旅行
2023 年 7 月 21 日
気になった点 : 清潔度
The condo set up is nice. Our condo was covered in black hair, my son’s comforter had a white substance on it that looked suspicious and unwashed. The neighbors were doing drugs and it was blowing into our condos vent system. Some guy was asking my daughter weird questions at the pool. Security was horrible. People were inconsiderate of children being in the pool and smoking, doing drugs there, when none was allowed. The out door halls were full of trash and someone had a car hood on the 3rd floor?!?. This place is over priced compared to other condos in the area that have way more amenities.
Heather
2023 年 7 月に 7 泊滞在
2/10 (非常に不満)
iryna
小さなお子様連れの家族旅行
2023 年 7 月 3 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Customer service is not professional, was looking more than 1 hours to find a building, finally the third times reach customer service the building number was provided incorrectly, inside the room the front door luck was missing, toilets out of order, room is very poor quality and doesn’t cost this money I paid. Don’t recommend anyone
iryna
2023 年 7 月に 1 泊滞在
8/10 (良い)
Rob
家族旅行
2023 年 5 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good
Villa was really nice. Master bedroom vent barely worked. Very little cold air came out of vent.
Rob
2023 年 5 月に 2 泊滞在
2/10 (非常に不満)
John
家族旅行
2023 年 4 月 12 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place is disgusting. We had a late check in so we had to stay 2 nighy but i demanded a refund the next day and we left. There is MOLD in the units dirty q tips and toilet paper on the floors. The dishwashers have dirty dishes that smelled like they hed been in there a month. Do not waste your money. Absolutly the worst place ever to stay. And to top it off i had to fight to get my money back. Absolutely the absolute worst place on the face of the earth. Also staff has nerve to say "well good luck finding a new place".....less then 5 min we had a new 2 bedroom ocean front room booked for cheaper then this nightmare. Stay away from this place at all cost.
John
2023 年 4 月に 4 泊滞在
2/10 (非常に不満)
WILLIAM
家族旅行
2022 年 11 月 15 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
WILLIAM
2022 年 11 月に 2 泊滞在
10/10 (非常に良い)
Brian
家族旅行
2022 年 11 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Brian
2022 年 11 月に 3 泊滞在
6/10 (普通)
Michael Robert
2022 年 9 月 7 日
良かった点 : スタッフとサービス
Close to the pool.. Did not like the fact that the check in closed at 5:00 PM. Did not like that no maid service at all.