Very bad experience! Informed host of check-in time including ferry details and requested transfer. On check in day, whilst on the ferry from Santorini,1 hour before we got to Mykonos got a message saying our transfer was not arranged. No communication from host on where to collect keys, so we sat outside the suites for over an hour, trying to find someone who knew where the reception was. Made 4 calls to the reservation manager using roaming. Reservation manager was rude, saying we should give him some time and his colleague was coming. Someone named Kostas arrived after 5.30pm, never apologized but said he made a mistake and overbooked so the unit was not available and we could move to another in the center of town(supposedly an upgrade). Said he sent messages to my phone but when we checked he had sent the messages after 5pm when we were already there. We were not happy and asked for options. His solution was either a full refund and we had to find our own accommodation, or he could book a place at the airport. With no choice we had to walk to the alternate accommodation after 6pm wheeling our bags. When we got there, cleaning was still in progress & we had to wait downstairs. Wifi was terrible & had to walk past garbage to get there. Another guy, Vagelis, was there and he was rude, saying "normal" people would understand/ accept. Long story short-these guys are scammers.They take overbookings for their popular units and move you to other units.